docu-fix GmbH

Nov 10, 2026

Technical Support & Implementation Specialist (m/f/d)

HybridGermany

Offenbach am Main, Hesse, Germany

SQL

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About the opportunity

Do you enjoy solving technical problems and want to see how your solution performs for the customer? Then combine support and project work in one role with us.

docu-fix GmbH in Offenbach am Main digitizes document-based business processes. We implement DocuWare, digital workflows, and interfaces for our customers and provide ongoing operational support. We are looking for you to join our Technical Service & Implementation department.

Your Responsibilities

You will work in roughly equal parts on support and implementation, ensuring both through clean documentation.

Support (approx. 45 %)

You will provide support to our customers at the 1st and 2nd level via phone, email, ticketing system, and remote maintenance.

You will analyze and resolve issues with customer installations, interfaces, and processes.

You will escalate to manufacturer support when necessary and track the case through to resolution.

You will perform updates, patches, and maintenance work within the scope of existing contracts.

Implementation (approx. 40 %)

You will install, configure, and commission solutions at customer sites, both on-premises and in the cloud.

You will implement the requirements and workflows agreed upon in the project.

You will integrate existing customer systems via interfaces and connectors.

You will migrate data, perform testing together with the customer, and support the final acceptance.

You will train users and hand over the solution into ongoing operation.

Documentation and Quality Assurance (approx. 15 %)

You will maintain customer-specific system and configuration documentation.

You will record issues and solutions in the ticketing system and the knowledge base.

You will test configured processes and workflows before handover and create acceptance protocols.

You will create user guides and training materials.

Your Profile

The decisive factor is that you solve technical problems methodically and advise customers in an understandable way. A qualified career changer with solid technical experience is also welcome.

What you bring

A completed IT apprenticeship or comparable practical experience in technical application or software support

Experience in IT support, application support, software or DMS environments, IT consulting, or a comparable customer-facing role

Solid foundations in Windows client and Windows server environments as well as web-based applications

Fundamentals of user and permission concepts, networks, and cloud contexts

Methodical error analysis based on error messages, logs, configurations, and process flows

Basic understanding of document-related processes such as incoming invoices, approvals, electronic signatures, and archiving

Very good German language skills in both spoken and written form for customer communication and documentation

Technical English for documentation, error messages, and communication with manufacturers

An independent, structured, and careful way of working, reliability, willingness to learn, and enjoyment of teamwork

This is a plus, but not a must

Experience with DocuWare or comparable DMS, ECM, or workflow systems

DocuWare training or certifications

Experience with cloud and on-premises environments

Knowledge of Zammad or other ticketing systems, SQL and databases, Microsoft 365, interfaces, as well as file imports and exports

What we offer

Variety: You will solve support cases and implement customer projects instead of just processing tickets.

Hybrid work: You will work in the office in Offenbach am Main and remotely, in accordance with our company policy.

Professional development: We provide continuous qualification through manufacturer training and certifications, for example for DocuWare.

Team support: In the Technical Support team, you will cover for each other, and our knowledge base makes solutions available to everyone.

Creative freedom: Your ideas for better support, documentation, and customer processes are explicitly welcome.

Languages

Technical Support & Implementation Specialist (m/f/d)

About the opportunity

Your Responsibilities

Support (approx. 45 %)

Implementation (approx. 40 %)

Documentation and Quality Assurance (approx. 15 %)

Your Profile

What you bring

This is a plus, but not a must

What we offer

Show your skills.Get discovered.

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