Senior Business Process Manager, Professional Services

Zendesk helps companies build better relationships with their customers through exceptional products and teams. Our global Professional Services team delivers a range of services to onboard our customers quickly and easily and ensure they derive value on an ongoing basis. The Professional Services Operations team ensures the Global Services operations organization operates effectively, scales delivery, and achieves its business goals.

We’re looking for a senior, highly autonomous operator to serve as the primary business partner for SOW-based professional service business, the largest practice areas within Global Services. This individual contributor role connects the business’s priorities to the processes, systems, insights, and operating rhythms that help the organization deliver.

You’ll own the effectiveness of deal review and approvals, delivery methodology and quality, and effectiveness of day to day processes and results, all the while building strong partnerships across Services and improving how work gets done. Our next team members will be someone who thinks creatively about AI and automation—identifying opportunities to simplify work, improve decisions, and help transform how Services operates.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

What You Get To Do In This Role

To be successful in this role you have:

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.