Mexico
HEXAWARE
UniTriTeam
Patient Recruiter (PST/EST/CST Timezone)
Mexico
Buenos Aires, Argentina · Brasília, Federal District, Brazil · Bogota, Capital District, RAP (Especial) Central, Colombia · Cairo, Cairo, Egypt · Mexico, Chihuahua, Mexico · Lima, Lima, Peru
About the Role
Job Title: Patient Recruiter (Full Time, EST Hours)
Department: Patient Recruitment
Location: Remote (EST Hours)
Employment Type: Full- Time, Temporary for 3-4 months with permanent placement available
Language Requirement: English Required; Spanish-English Preferred
UniTriTeam is seeking a motivated and empathetic Patient Recruiter to support one of our clinical research clients in identifying and qualifying patients for participation in clinical trials. This part-time, remote position plays a critical role in advancing medical research and improving patient lives. Working EST hours, you will help ensure patients receive access to cutting-edge treatments while helping research teams meet recruitment goals.
Key Responsibilities
- Conduct outreach to potential clinical trial participants via inbound and outbound calls
- Pre-screen and assess patients for eligibility based on study protocols
- Educate patients on clinical trial participation, benefits, and expectations
- Maintain accurate records of all interactions in the recruitment tracking system
- Collaborate with study teams to ensure timely follow-up and enrollment
- Use CRM software (such as HubSpot) and phone systems for communication and tracking
- Provide culturally sensitive support in both English and Spanish, as needed
- Target total calls of 70 per day with 5 patients scheduled per day for screening visits
What We’re Looking For
- Medical background (Bachelor’s degree in a healthcare-related field such as Nursing, Biology, or similar is acceptable)
- Clinical Research Experience Required, minimum 1-year in patient recruitment setting or clinical research coordinator setting required
- Minimum of 2 years of call center experience, preferably in a medical or clinical setting
- Bilingual (Spanish/English) with strong verbal and written communication skills is preferred
- Experience with SalesForce and virtual call center or phone systems is a strong plus
- Excellent organizational and time management skills
- Ability to work independently and adhere to deadlines
- Passion for advancing medical research and improving patient outcomes
- Why Join UniTriTeam
- At UniTriTeam, we believe people make the difference. We support teams in the clinical research space by providing global, remote talent that integrates seamlessly into your workflow. You’ll be part of a company that is mission-driven, people-first, and proud to support breakthroughs in medicine.
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