Mexico
HEXAWARE
EXL
Senior DevOps Engineer
Mexico
Ciudad de México, Mexico
AWSGCPKubernetes
About the opportunity
Role Summary
Build and operate scalable DevOps capabilities that enable faster, safer, and more reliable software delivery.
RESPONSIBILITIES
Key Responsibilities
- Design, implement, and optimize CI/CD pipelines.
- Manage containerized deployments and operations on Kubernetes.
- Automate infrastructure and environments using Infrastructure as Code.
- Embed DevSecOps controls into build and release workflows.
- Improve monitoring, logging, alerting, and operational resilience.
AI Skills for This Role
- Use AI assistance for root-cause analysis across logs, metrics, and incidents.
- Use AI to draft pipeline definitions, IaC modules, and operational runbooks.
- Validate AI-generated automation for reliability and security before rollout.
- Apply governance controls for secure AI usage in platform operations.
RESPONSIBILITIES
Plan, monitor & manage operational delivery to ensure adherence to agreed quality parameters & timelines. Implement work management trackers, define roles & responsibilities of team members and roll out a work allocation / delivery plan to track completion
Work with onshore managers to agree on scope of work, key stakeholders, escalation matrices, project milestones & timelines
Design & Implement management information systems (MIS) for periodic status updates and to identify trends around business processes identified as high on risk / low on controls
Drive a culture of Risk and Governance across business processes.
Institutionalize ethos of continuous improvement in risk management across all processes and sub processes in scope. Champion customer service to ensure that compliance is integrated in business processes
Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of deliverables and services
QUALIFICATIONS
Required Qualifications
- 6+ years in DevOps, SRE, or platform engineering.
- Strong hands-on experience with CI/CD, containers, and Kubernetes.
- Experience with at least one major cloud platform (AWS, Azure, or GCP).
- Proficiency in scripting/automation and IaC tooling.
- Strong incident response and postmortem practice.
- English proficiency: professional working level or above (B2+/C1 preferred).
QUALIFICATIONS
Professional certification such as CA, CPA, CISA or CIA. 7-9 years of experience.
Nice to Have
- Experience in banking or regulated environments.
- Secrets management, security hardening, and compliance-aware operations.
Exposure to service mesh and modern observability stacks
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit exlservice.com exlservice.com/.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates.
EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
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