Mexico
Inetum
Toshiba Global Commerce Solutions - External
Field Technical Support POS - CDMX
Mexico
Ciudad de México, Mexico
Automatic translation. Check the original.
The Company
Toshiba is a technology services provider for retail businesses, creating high-quality digital platforms and products that accelerate time-to-market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.
Our People
At Toshiba, every team member is empowered to take ownership and develop innovative solutions for our clients' most challenging problems. To retain and develop the best talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.
What You Will Bring to the Team
Fulfillment of service commitments, as well as contractual preventive and corrective maintenance, for each of our clients. This includes providing technical service (remote or on-site) for our technology equipment, in addition to addressing incidents regarding failures that these may present, for which support is the responsibility of TGCS.
Your typical day as a Field Technical Support Representative at Toshiba will involve:
- Receiving incidents/tickets.
- Managing incidents based on response and resolution times.
- Attending to, monitoring, and following up on tickets.
- Performing preventive and corrective maintenance on technology equipment at our clients' points of sale.
- Administrative control and reporting in the corresponding systems.
- Identifying damaged parts to request collection.
- Tracking returned spare parts until they are cleared from the sub-inventory.
Minimum requirements
Naturally, to be successful in this role, you must have:
- 6 months to 1 year of experience in corrective maintenance of computer equipment.
- Technical degree or engineering (incomplete or completed) in computing or similar.
- Knowledge of networks, hardware, software, and electronics.
- Efficiency in service and customer care.
- Availability regarding schedule and rotating shifts.
- Availability to travel.
Search area: Cuajimalpa or Alvaro Obregon boroughs, CDMX.
We offer
- Directly hired by Toshiba and 100% on payroll.
- Statutory benefits (IMSS, INFONAVIT).
- Life insurance, major medical expenses with dental and vision coverage. (For the employee and direct family members).
- Minor medical expenses insurance.
- Savings fund for employees, up to the legal limit.
- Grocery vouchers.
- Pension plan.
- 30 days of Christmas bonus (aguinaldo).
- 12 days of vacation plus 6 floating days.
EEO: Toshiba Global Commerce Solutions is an equal opportunity and affirmative action employer and evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal records, in accordance with legal requirements.
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