Mexico
Inetum
Grupo Coppel
Support Specialist
Mexico
Culiacán Rosales, Sinaloa, Mexico
Automatic translation. Check the original.
RESPONSIBILITIES •
Monitor the lifecycle of computing assets through management tools in accordance with technology renewal processes.
- Notify employees one month before their software licenses expire in order to renew or cancel them, preventing penalties or service suspension. •
- Report license usage by center to optimize spending by canceling or reusing licenses according to the needs of Grupo Coppel. •
- Analyze job standard requests to propose technological tools for Grupo Coppel employees. •
- Follow up on maintenance policy or service standards to establish criteria or requirements for contracting external services. •
- Communicate maintenance policy renewals to Technology Division areas to ensure preventive maintenance for equipment. •
- Generate reports from the asset management tool to reduce equipment failure frequency and downtime. •
- Support hardware warranty tracking in coordination with IT System Support Managers to reduce resolution times.
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile