Brazil
GFT Technologies SE
SONDA
Support Technician
Brazil
Salvador, Bahia, Brazil
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About the opportunity
Live the SONDA experience
Here you transform your career!
Why be part of SONDA?
We have an opportunity for IT professionals to work as IT Support Technicians, in a 100% onsite model, in Morumbi, São Paulo - SP.
We are looking for professionals with experience in technical support for corporate audio and video solutions, who are interested in developing their career at SONDA.
+ Diversity + Inclusion = Innovation and collaboration
At SONDA, we are committed to diversity. We promote an inclusive environment, ensuring that talents can work in a positive environment that invites them to develop their professional career with equal opportunities. We know that diversity is a fundamental element for driving innovation, which is why we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
Be part of our team!
Schedule: Monday to Friday, from 09h00 to 18h00.
#VempraSONDA
#GP1
#LI-DNP
#LI-ONSITE
In this role you will
- Provide technical support for meeting rooms, training rooms, and videoconferencing.
- Prepare and monitor critical meetings, ensuring the functionality of audiovisual resources.
- Diagnose and solve audio, video, connectivity, and equipment failures.
- Configure and administer videoconferencing solutions, such as Microsoft Teams Rooms and Zoom Rooms.
- Install, perform preventive and corrective maintenance of audio and video equipment.
- Log support tickets and document executed activities clearly and in detail.
- Keep users informed about the progress of tickets, from opening to completion.
- Work together with vendors and manufacturers to resolve incidents when necessary.
- Meet service and resolution deadlines according to established SLAs.
Minimum requirements
Required for the opportunity
- Technical degree completed in Computer Science, Electronics, Networks, or related IT areas.
- Experience with support for corporate audio and video solutions.
- Knowledge of Microsoft Teams Rooms, Zoom Rooms, and Poly/Polycom solutions.
- Experience with maintenance and troubleshooting of audiovisual equipment (cameras, microphones, corporate TVs, projectors, and videoconferencing devices).
- Basic knowledge of networks (TCP/IP, VLAN, and PoE).
- Knowledge of Windows, Outlook/Exchange, and client/server networks.
- Understanding of structured cabling for fault diagnosis.
- Availability to work on a 8x5 scale, with the possibility of on-call shifts.
- Reside nearby or have easy access to the operation base.
What can you expect from us?
Work flexibility, promoting balance between your personal and professional life. Professional development and constant skill enhancement, always in line with your interests. A collaborative, diverse, and innovative environment that encourages teamwork.
What we offer?
- SONDA Academy: a learning platform that seeks to maximize your professional development.
- SONDA Wellness, a program that seeks to support you in balancing your personal and professional life, promoting a series of initiatives focused on your physical, mental, and social health. And much more!
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