Germany
AFC-Gruppe
Samhammer
IT Support Specialist (m/f/d) - 2nd Level
Germany
Bavaria, Germany
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What to expect
We manage various IT service projects for our clients. Our core competencies lie in processing inquiries from the IT helpdesk area as well as managing internal and external knowledge management. Our #virenbekämpfer team is the first point of contact (first-level support) for incident reports or service requests related to IT. Furthermore, we provide our customers with a knowledge base containing various FAQ and solution articles for self-troubleshooting.
Your responsibilities
- Close cooperation with the client within the scope of 2nd- and 3rd-level support
- Creation of knowledge articles and FAQs
- Knowledge transfer to the team
- Ensuring quality standards
- Support for team and project management
- Processing calls and tickets using common ticket systems
- Qualified user consultation
- Remote troubleshooting for hardware and software issues
- Software assignment and installation via remote access
- Supporting users with the setup of PCs and mobile devices
- User management for various applications, including in the SAP environment
What you bring to the table
- You are a trained IT specialist, IT systems electronics technician, or have comparable training or professional experience
- You have at least 3 years of experience in IT support, working with ticket systems, and knowledge preparation
- You can understand processes and identify where optimizations are necessary
- You enjoy developing solutions for problems and are constantly looking for even better ways
- You possess very good German and good English skills, both written and spoken
- You excel at adapting to people and their varying levels of IT knowledge, and can communicate technical topics in an understandable way
- You can quickly adapt to new situations, remain calm even in stressful situations, and work in a structured and organized manner
- Ideally, you have experience in application and administration in the Microsoft environment (Windows, Office, Active Directory)
What we offer
#HAMMERBENEFITS
At our location, there are additional benefits such as e-scooters, a quiet room, events, and much more – but you also benefit from digital offers and collaborations with benefit platforms while working from home.
About us
WORKING@SAMHAMMER
#MIASANHAMMER
Samhammer combines people, methods, and tools to create intelligent solutions in customer service. We live service excellence and develop the right solution for our clients with one goal: the ideal service experience.
#HAMMERTEAM
We are a diverse team from different regions and cultures – connected by openness, personal responsibility, and a good dose of team spirit. We live our informal culture and flat hierarchies every day – whether in the office or working from home.
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