Forward Deployed Engineer, Enterprise - Mexico City 🇲🇽

Murphy deploys AI agents for banks starting with the most straightforward business case: voice AI for debt collection. We’ve built a fully-fledged platform designed to optimize recovery rates while maintaining respectful and personalized communication.

Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, messengers, email and SMS to maximize results while preserving trust.

We’re live with Santander, Revolut, BBVA and dozens others. We’ve proven the product in large-scale pilots with top-tier banks. And now we need to move fast to secure leadership in this $300Bn+ industry.

About the team

Collections agents only work in production when someone owns the build in detail. Each one handles regulated conversations, sensitive customer situations and payment outcomes, and has to behave correctly every time.

Forward Deployed Engineers own that build. They turn a customer's collections strategy, policies and systems into a working agent, prove it in a POC, and take it to full production. They work with Account Executives during the sale, with Deployment Strategists after go-live, and with Product and Engineering to make the platform better with every deployment.

About the role

As a Forward Deployed Engineer, you own the technical execution of AI agent builds for our enterprise customers, mainly banks and large lenders. You scope with the customer's technical and operations leads, design the agent, build and test it, and launch it on their systems. After launch, you own the agent's performance: you analyze production data, explain results to the customer, and decide what to change in the agent and the contact strategy. Each deployment should leave behind patterns, tools and tests that make the next one faster.

You'll be based in Mexico City and lead enterprise deployments for banks and large lenders in Mexico.

In this role, you will

Your background looks something like this

Even better if you have

What we offer

• 💰 Competitive salary, based on your skills, experience and impact.

• 📈 Stock options: Because we all build Murphy together – you'll own a piece of what we’re creating.

• 🧩 Impact: Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up.

• 📚 Learning: Continuous development through trainings, knowledge-sharing, and exposure to other top-tier startups in our ecosystem.

• 🛜 Hybrid & Flexible: Our default setup is hybrid – 3 days a week at our office in Mexico City and 2 days of remote work. But if there’s one thing that defines us, it’s flexibility: we trust you to organize your time and space in the way that helps you do your best work.

Our Process

A conversation with a future teammate who’s excited to find a new colleague. We’ll talk about your story, what drives you, and what you’re looking for next—no trick questions, just a genuine exchange.

You’ll meet the Hiring Manager and potentially another team member. This is a more technical discussion where we explore your skills in detail, walk through real scenarios, and answer any questions you might have about the role.

A practical exercise to see how you approach challenges similar to those you’d tackle at Murphy. You’ll have time to reflect and showcase your thinking—no rush, no surprises.

Our founders meet every team member and it’s a great opportunity for you to learn about the company and its direction.

👉 To learn more about how we hire and what to expect at every step, feel free to explore our Hiring Guide!

👉 We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.