Technology Support Engineer — Grupo Coppel | Nort

Grupo Coppel

Oct 31, 2026

Technology Support Engineer

Mexico

Acapulco de Juárez, Guerrero, Mexico

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Responsibilities: •

Handle and follow up on request and incident tickets with the goal of providing solutions that lead to service restoration in the shortest possible time. •

Ensure follow-up on pending tickets according to capacity and SLAs (Service Level Agreements) for administrative control purposes that promote better service and increased internal customer satisfaction. •

Escalate recurring tickets to the Senior Service Engineer to be channeled to internal areas for root cause incident resolution. •

Collaborate in the detection and resolution of incidents together with other specialist groups in working sessions to minimize their occurrence.

RESPONSIBILITIES •

Address equipment incidents reported by users from the different operational business areas of Grupo Coppel. •

Perform equipment installation for business-impact projects to improve customer experience and productivity in customer-facing areas. •

Verify the correct operation of equipment in all assigned implementations and projects, complying with work schedules. •

Install and maintain functional computer and technology equipment, complying with established corrective and preventive maintenance programs. •

Perform equipment installation for store and bank openings and remodels to strengthen company growth. •

Inspect damaged or replaced equipment, and repair damages and faults in them. •

Keep physical inventories of computer and communications equipment for each center updated. •

Install and maintain operable security systems, including both alarms and closed-circuit video surveillance that monitor stores, banks, warehouses, and offices. •

Install and maintain the operation of the communications antenna network for stores, distribution centers (CEDIS), and regional staff offices. •

Install and maintain the fleet of GPS devices in the merchandise distribution units of the distribution centers (CEDIS) •

Keep network and link documentation updated for each store, distribution center (CEDIS), and staff office. •

Install and maintain structured cabling in each store, distribution center (CEDIS), and office. •

Configure, install, and maintain the operation of servers and telecommunications equipment in each store, distribution center (CEDIS), and office.

Requirements: •

Minimum: 1 year in software and hardware installation. •

Desirable: 1 year in inspection, installation, and repair of equipment.

Education: •

Bachelor's degree in Informatics, Systems Engineering, Software Engineering, Informatics, or Computer Systems.

Benefits: •

Base salary •

Savings fund •

Discounts on furniture and clothing purchases •

Christmas bonus (Aguinaldo) •

Vacation •

Vacation premium •

Profit sharing •

Birthday day off •

Study scholarships •

School supplies •

Family protection club •

Pleasant work environment •

Among other benefits and perks

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