IT Support Specialist III

Are you a highly skilled and motivated IT professional passionate about delivering exceptional technical support and enhancing user productivity within a critical national security environment? The Information Technology Directorate at the Nevada National Security Sites (NNSS) in North Las Vegas is seeking a high-performing individual to join our dynamic Service Desk team as an IT Support Specialist III. In this critical role, you will leverage your expertise to resolve complex technical challenges, optimize IT operations, and contribute to a seamless technology experience for our vital mission.

About Our Team

Our Service Desk is the heart of IT support at the NNSS, dedicated to providing rapid, effective, and customer-centric solutions to support national security initiatives. We foster a collaborative environment where innovation and problem-solving are celebrated, and continuous learning is encouraged. Join us in our mission to empower our users with reliable and cutting-edge technology that underpins the NNSS's crucial contributions to national security.

Key Responsibilities

* Advanced Technical Support & Resolution

* System Optimization & Deployment

* Account Management and Compliance

* Process Improvement & Documentation

* Training & Mentorship

* Strategic Planning & Reporting

* Commitment to Safety & Quality

* Technical Acumen

* Interpersonal & Communication Skills

* Adaptability

MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2, “Personnel Security”. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Department of Energy Q Clearance (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4, “Workplace Substance Abuse Programs at DOE Sites,” will be conducted. Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709, “Counterintelligence Evaluation Program.”

MSTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.

Annual salary range for this position is: $27.81 - $41.72.

Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.

• MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more.