Service Desk Administrator

The position is responsible for coordinating the day-to-day operations of the IT Helpdesk and ensuring the delivery of high-quality technical support to employees, contractors, and field personnel. This position manages ticket queues and service levels, coordinates incident resolution, and drives continuous improvement initiatives that enhance the end-user experience.  The position serves as the primary escalation point for Helpdesk operations and works closely with infrastructure, cybersecurity, application support, and third-party vendors to ensure reliable and secure technology services across corporate and remote operations.

Helpdesk Operations

Team Leadership

End User Support

Incident and Problem Management

Vendor and Asset Management

Physical Requirements

Knowledge, Skills, and Abilities

This job description is not intended to be an exhaustive list of all duties and responsibilities. Additional duties may be assigned, and job responsibilities may be modified or changed with notice based on business and operational needs.