Brazil
GFT Technologies SE
Loft
Implementation Analyst
Brazil
São Paulo, São Paulo, Brazil
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About the opportunity
How the Onboarding team builds Loft
Our mission is to ensure that Loft's technology solutions are implemented with excellence to enhance the customer experience. We are key players in system integration and in delivering digital projects that transform the journey of our partners and clients, always with agility and a focus on impact.
The challenges you will face
- Implement and configure the Loft CRM according to business needs;
- Integrate systems and ensure that solutions function smoothly and efficiently;
- Monitor website development and update projects;
- Conduct in-person and online training for internal and external users;
- Create and track reports on departmental goals and metrics;
- Implement AI agents;
- Organize tasks and deadlines to ensure deliveries are within schedule.
What you need to make the switch
- Experience in customer service and system implementation
- Experience with Salesforce, HubSpot CRMs, and related platforms in recent years;
- Excellent communication skills to conduct in-person and online training;
- Organization and time management skills to handle high demand;
- Ability to create and analyze performance reports and metrics;
- Create and review knowledge base materials and Help Center;
- Possess technical knowledge and a desire to learn and explore the world of Artificial Intelligence;
- Proactivity and collaboration to work in a dynamic environment.
Additional Information
- 💳Caju - More freedom to use your benefits (Meal, Food, Mobility, Health, Home Office, Culture, and Education);
- 🏥Medical Assistance
- 🪥Dental Assistance
- 🦺Life Insurance
- 🏋️WellHub - Access to gyms throughout Brazil
- 🧘Wellz - Mental Health Platform
- 🏝️Flexible Vacation - Take your vacation at any time
- 😴Day Off
- 👪Parental Leave - for mothers and fathers
- 🐕Guapeco - Discounted Pet Health Plan
- 🖥️Work - Hybrid
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