Mexico
Inetum
icorp
Cellular Phone Support Technician
Mexico
El Salitre, Querétaro, Mexico
Automatic translation. Check the original.
About the opportunity
We are hiring at icorp!
We are a global company specializing in IT services and technology solutions. We are looking for a Cellular Phone Support Technician to join our team in Querétaro. If you know how to manage smartphones, have a good command of Excel, and enjoy providing user support, we want to meet you!
Work Model: Hybrid: Querétaro, Qro. (On-site at Palma Cyca)
Schedule: Monday to Friday from 8:00 AM to 5:00 PM
Salary: $11,000 - $13,000 MXN gross monthly (based on experience)
Duration: 6-month project with the possibility of extension based on performance.
Responsibilities
- Device configuration and preparation: Installation of work applications, configuration of access accounts, network, and initial parameters on mobile phones.
- Inventory control: Register and update the delivery, receipt, and status of mobile devices assigned to personnel in Excel sheets.
- User support: Provide first-level support in resolving questions, basic failures, or incidents reported by promoters.
- Escalation: Refer complex technical failures or issues to specialized areas or providers.
Minimum requirements
- Education: Technical degree, or incomplete or completed bachelor's degree in Systems, Informatics, IT, or related fields.
- Experience: Minimum of 6 months in handling, configuring, and using mobile devices (Android / iOS smartphones).
- Tools: Basic to intermediate knowledge of Excel (filling out logs, records, filters).
- Soft skills: Excellent service attitude, proactivity, responsibility, and organizational skills.
- Languages: Basic English
- Competitive salary: $11,000 to $13,000 pesos gross monthly.
- Performance bonus
- Fixed work schedule: Monday to Friday from 8:00 AM to 5:00 PM (weekends off).
- Statutory benefits from the first day.
- Development opportunity: Direct experience in projects with global companies.
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