Mexico
Cummins
Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank)
HubSpot Operations Manager (LATAM – Remote)
Mexico
Argentina · Brazil · Costa Rica · Mexico · Uruguay
About the opportunity
Success Metrics
- Fast, reliable response times to inbound requests
- Reduction in workflow errors and system issues
- Improved data cleanliness and CRM accuracy
- Increased efficiency and performance of automation and sequences
- Strong adoption and satisfaction from internal teams
What We’re Looking For
- Highly responsive and dependable during U.S. working hours overlap
- Self-starter who does not require step-by-step direction
- Clear communicator who keeps stakeholders informed without being asked
- Process-minded operator who can both fix and improve systems
- Comfortable working in a fast-paced, evolving environment with shifting priorities
Role Overview
We are seeking a highly reliable and proactive HubSpot Operations Manager based in LATAM to own the day-to-day health, performance, and optimization of our HubSpot ecosystem. This role is critical to ensuring our CRM runs seamlessly across sales and marketing—supporting a fast-moving U.S.-based team through both real-time collaboration and strong async execution.
This is not just a support role—you will act as the system owner, responsible for maintaining quality, solving issues quickly, and continuously improving how HubSpot drives the business.
Key Responsibilities
HubSpot Ownership & System Health
- Own the ongoing management, QA, and optimization of HubSpot across pipelines, workflows, and data
- Conduct proactive audits to ensure workflows, sequences, and automations are functioning correctly
- Maintain high standards for data cleanliness, structure, and consistency
- Identify issues before they impact the business and resolve them quickly
Inbound Support & Team Enablement
- Act as the first line of support for HubSpot-related requests from U.S.-based teams
- Respond quickly and clearly to inbound questions (same-day turnaround expected during overlap hours)
- Troubleshoot issues across workflows, sequences, deal stages, and integrations
- Document solutions and help educate teams to prevent repeat issues
Workflow & Automation Execution
- QA, optimize, and maintain all existing workflows and sequences
- Build and launch new workflows and automation to support evolving initiatives
- Ensure automation logic is scalable, efficient, and aligned to business goals
Analytics & Performance Monitoring
- Monitor performance of sequences, workflows, and sales activities
- Identify gaps or inefficiencies and proactively recommend improvements
- Build and maintain dashboards to support pipeline visibility and performance tracking
Cross-Functional Execution (Async + Real-Time)
- Translate business requirements into HubSpot builds with minimal oversight
- Work effectively across async communication (Slack, docs) and live collaboration
- Provide clear updates on progress, blockers, and completed work
Integrations & System Reliability
- Maintain and QA integrations with tools like Dialpad, Magento, and other systems
- Troubleshoot sync issues and ensure data flows correctly across platforms
- Stay current on HubSpot updates and recommend improvements
Qualifications
- 3–6+ years of hands-on HubSpot experience (Sales Hub required)
- Proven experience working remotely with U.S.-based teams
- Strong English communication skills (written and verbal)
- Demonstrated ability to work independently and proactively in an async environment
- Deep understanding of workflows, automation logic, CRM data structure, and reporting
- Strong troubleshooting and problem-solving skills
- High attention to detail and commitment to data accuracy
- Experience supporting sales teams and pipeline management preferred
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