Mexico
Inetum
Grupo Coppel
IT Asset Monitoring and Control Lead
Mexico
Culiacán Rosales, Sinaloa, Mexico
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About
Lead, supervise, and validate the daily operations performed by the team of specialists regarding the hardware/software lifecycle, coordinating logistics flows for national warehouses and accounting reconciliation with CEF and Oracle, to ensure the optimization of physical inventory processes, the integrity of available stock, and the accuracy of financial information that supports strategic business decisions.
"At Grupo Coppel we are a community where human dignity prevails over any other condition; for this reason, we support inclusion, diversity, and equal opportunity without making distinctions based on race, place of origin, religion, beliefs, age, image, sexual orientation, gender identity, disability, etc."
Responsibilities
- Supervise equipment reception flows in national warehouses and license assignment in corporate consoles to ensure that the team of engineers/specialists executes additions in the ITAM (HAM/SAM) platform within established timeframes, avoiding backlogs in logical inventory.
- Monitor and analyze weekly performance indicators (KPIs) by engineer and control dashboards (additions, removals, installed base, and license consumption) to identify operational bottlenecks, ensure team productivity, and report inventory status to management.
- Act as an escalation point and technical advisor for the team in cases of high complexity or hardware/software operational exceptions to unblock critical processes and ensure the correct application of current IT Asset Management (ITAM) guidelines.
- Manage the monthly backlog of incidents, improvements, and updates for tools and platforms (HAM, SAM) with the IT team to ensure their stability, correct system errors, and optimize the user experience.
- Coordinate the periodic review and update of area process manuals in conjunction with the Centralization team to ensure the standardization of tangible and intangible asset flows, mitigate risks due to staff turnover, and maintain current control best practices.
- Lead working sessions with various specialized IT areas to optimize the end-to-end flow of technological hardware/software assets, eliminating rework from purchase to final disposal.
- Establish coordination channels with buyers, hardware/software vendors, and manufacturers to ensure the timely, correct, and complete flow of technical data for software assets, avoiding data entry errors in the system.
- Coordinate with the Shared Services Center to validate item classification criteria (Asset vs. Expense) to clear additions generated in Oracle, ensure accounting consistency, and avoid impacts on company depreciation.
- Validate that operational removals due to revocation, uninstallation, or contract termination of hardware/software have complete technical backing to ensure compliance with internal licensing policies and support accounting write-offs during audits.
Requirements
- Proven experience as an Administrator, auditor, and/or similar position for at least 2 years.
- Knowledge of inventory control and management of products with high obsolescence risk.
- Knowledge of Asset Management
- Knowledge of Inventories
Education
- Bachelor's degree in Industrial Engineering, Business Administration, Computer Systems Engineering, or related field.
- Desirable: Service Now certification, Google Workspace Professional certificate, ITIL diploma
Benefits
- Base salary
- Savings fund
- Discounts on furniture and clothing purchases
- Christmas bonus (Aguinaldo)
- Vacation
- Vacation premium
- Profit sharing
- Birthday day off
- Study scholarships
- School supplies
- Family protection club
- Pleasant work environment
- Among other benefits and perks
A Mexican-owned business group founded in Culiacán, Sinaloa. In 2021 it celebrates 80 years of improving the lives of millions of Mexicans. It has a presence in every state in the country, has 113,000 employees, and is one of the top 10 employers in the Mexican Republic. It is composed of three business units: Tiendas Coppel, Afore Coppel, and BanCoppel.
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