Mexico
Meeru AI Inc
Grupo Coppel
Technology Support Engineer
Mexico
San José del Cabo, Baja California Sur, Mexico
Automatic translation. Check the original.
Responsibilities: •
- Handle and follow up on tickets for requests and incidents with the goal of providing solutions that lead to the restoration of service in the shortest possible time. •
- Ensure follow-up on pending tickets according to capacity and SLAs (Service Level Agreements) for administrative control purposes that favor better service and increased internal customer satisfaction. •
- Escalate recurring tickets to the Sr. Service Engineer so they can be channeled to internal areas for root cause incident resolution. •
- Collaborate in the detection and resolution of incidents together with other specialist groups in working groups to minimize their occurrence.
RESPONSIBILITIES •
- Handle equipment incidents reported by users of the operational business areas of Grupo Coppel. •
- Perform installation of equipment for business impact projects to improve customer experience and productivity in customer-facing areas. •
- Verify the correct functioning of equipment in all assigned implementations and projects, complying with work schedules. •
- Install and maintain functional computer and technology equipment, complying with established corrective and preventive maintenance programs. •
- Perform equipment installation in store and bank openings and renovations to strengthen company growth. •
- Inspect damaged or replaced equipment, repair damages and failures in them. •
- Keep physical inventories of computer and communication equipment for each center updated. •
- Install and maintain operational security systems, including alarms and closed-circuit video surveillance that monitor stores, banks, warehouses, and offices. •
- Install and maintain the operation of the communication antenna network for stores, distribution centers, and regional staff offices. •
- Install and maintain the fleet of GPS devices in the merchandise distribution units of the distribution centers. •
- Keep network and link documentation updated for each store, distribution center, and staff office. •
- Install and maintain structured cabling in each store, distribution center, and office. •
- Configure, install, and maintain operational servers and telecommunications equipment in each store, distribution center, and office.
Requirements: •
- Minimum: 1 year in software and hardware installation. •
Education: •
- Bachelor's degree in Computer Science, Systems Engineering, Software Engineering, Bachelor's degree in Computer Science, Bachelor's degree in Computer Systems.
- Desirable: 1 year in equipment review, installation, and repair.
Benefits: •
- Base salary •
- Savings Fund •
- Discounts on furniture and clothing purchases •
- Christmas Bonus •
- Vacation •
- Vacation bonus •
- Profit Sharing •
- Birthday off •
- Scholarship grants •
- School supplies •
- Family protection club •
- Pleasant work environment •
- Among other benefits and perks
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