Mexico
Meeru AI Inc
ADP
Client Technical Support Consultant III
Mexico
Mexico
Go
Automatic translation. Check the original.
About Us
A consultant specializing in SAP HCM, responsible for delivering advanced support, consulting, and functional enhancements to GlobalView clients, ensuring the correct operation of payroll processes and the resolution of technical and functional incidents.
JOB RESPONSIBILITIES
- Provide second-level support for resolving post-implementation (post go-live) incidents within the timelines established by Service Level Agreements (SLAs), including research, solution identification, recommendations, configuration, unit testing, and solution documentation. Escalate cases requiring greater complexity to the Lead. *
- Prepare functional specifications and change control requests, including design and configuration details. Test and document change requests. The Lead manages the most complex cases. *
- Provide consulting services to the client portfolio. Advise on the design and configuration of complex solutions, contributing functional and technical expertise. Develop and execute mini-projects related to the solution lifecycle. The Lead handles the most complex cases. *
- Effectively manage client communication and ticket administration/resolution through CRM. Ensure client needs are met and collaborate with the GlobalView Product Manager on initiatives that are not part of the client's current solution. *
- Communicate effectively with ADP complementary services. Coordinate with Service Delivery and Account Management teams. Participate in client meetings as needed. *
- Evaluate Support Pack configurations and perform necessary modifications and tests resulting from their implementation. *
- Identify, manage, and test the application of SAP Notes as advanced corrections. *
- Create and submit requests to SAP for technical support and corrections. *
- Apply specialized country and/or functional area knowledge to improve solutions and services, adopting a comprehensive client view. *
- Provide mentoring, support, and guidance to other consultants in their areas of specialization. *
- Develop, organize, and lead the team, including coaching, training, monitoring, and workload management. Perform resource planning and scheduling. Participate in interview and selection processes, as well as team development and performance evaluation activities. *
- Perform other related duties as required.
SPECIFIC TECHNICAL REQUIREMENTS
- Experience with SAP Payroll and SAP HCM applications, including: *
- Organizational and personnel structure (Enterprise/Personnel Structure). *
- Payroll configuration. *
- Payroll rules and schemas. *
- International Leave management. *
- Accounting integration and postings to Finance. *
- Authorization management. *
- Time Management configuration. *
- Excellent understanding of the Payroll Processing methodology. *
- Knowledge of Employee Self Service (ESS) and/or employee self-service portals. *
- Directly related experience in similar functions.
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile