Brazil
Bunge
Arco Educação
Customer Success Manager
Brazil
São Paulo, Brazil
Automatic translation. Check the original.
About the opportunity
📚 Made of people who transform education
We are looking for a Customer Success Manager to act with a deep focus on retention, customer health, and continuity for schools at Arco. This is a strategic role with great impact, responsible for ensuring our clients have a consistent, consultative, and results-oriented experience — with business acumen, strong analytical skills, structured leadership, and consultative ability to support schools in their challenges and priorities.
#MaisDiversidade
We believe that in a diverse and inclusive environment our people will be happier, more engaged, and more likely to reach their full potential. Therefore, here at Arco, we respect and value equal rights, recognize unique qualities, and believe that all people can contribute to our purpose. #VemPraArco
All positions at Arco are eligible for People with Disabilities.
In your day-to-day, you will
- Lead the Customer Success team, ensuring a structured, predictable, and results-oriented operation — with clear rituals, well-defined goals, and continuous people development;
- Monitor portfolio health end-to-end: analyze data, identify risks and opportunities, and build action plans that increase school engagement, satisfaction, and retention;
- Conduct and support strategic conversations with stakeholders and educational leaders, bringing clarity and direction to the most complex interactions;
- Lead renewal negotiations and save processes, acting with a focus on maintaining long-term relationships;
- Act in an integrated manner with Product, Sales, Pedagogy, and Operations to resolve systemic challenges and build an increasingly solid experience for schools;
- Structure processes, routines, and improvements that make the team's work more efficient, scalable, and predictable.
Minimum requirements
To participate in our process, you need to have:
- Solid experience in portfolio management, with a focus on retention, account health, and customer lifecycle;
- Experience in people management, with the ability to structure teams, provide feedback, and develop talent;
- Business acumen and the ability to connect the team's operation with Arco's objectives;
- Data proficiency to interpret indicators, identify patterns, and support strategic decisions;
- Ability to conduct difficult conversations, renewal processes, and churn situations.
Nice to have
- Experience in the educational sector or in B2B businesses with long sales/renewal cycles;
- Knowledge of CS methodologies;
- Familiarity with CRM tools and CS platforms;
- Experience in high-scale environments, with large portfolios and structured management processes.
What you will find at Arco, besides incredible people:
- + Flash meal and/or food voucher
- + Health and dental plan (SulAmerica)
- + Transportation voucher for on-site and hybrid positions
- + Extended maternity and paternity leave
- + Childcare assistance
- + Health and wellness: partnership with Wellhub and Zenklub
- + Education incentive
- + Discount on airline tickets
- + Partnership for pet health insurance
- + Access to Arco's educational materials for employees' children
- + Partnerships for MBAs and Postgraduate studies
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