Critical Facilities Operations Center Operator, Data Center Operations

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question. We are actively seeking a Facilities Operations Center (FOC) Operator who is committed to working in a critical environment that values continuous improvement and embraces change! Apple’s Data Center Operations team thrives with individuals like you that take pride of ownership for the services provided in our critical environments. We excel at actively managing and maintaining systems that expand our customer support capabilities, and assist the world with their daily lives. As part of a group of like-minded people, you will address complex topics pertaining to applications, devices, processes and systems that craft how we maintain and operate our facilities in the most balanced and innovated approach possible!

DESCRIPTION

As an Apple FOC Operator, you will ensure the performance of critical infrastructure monitoring systems. You will own all activities in critical spaces, respond to alarms, lead incident management, and uphold Apple maintenance standards. This fast-paced role requires strong situational awareness, clear communication, and sound decision-making. Critical Facilities operations monitors work 12 hours per day including graveyard, weekend, and holiday shifts and may work overtime depending on business needs.