Service Desk Technician I

Are you passionate about technology and helping clients solve problems? AbeTech is looking for a Service Desk Technician I to join our Managed Services team and serve as the first point of contact for our clients' technical support needs.

In this role, you'll provide front-line technical support, troubleshoot hardware and software issues, and help keep our clients' operations running smoothly. You'll manage support tickets from intake through resolution, assist with device and printer support, provide software assistance, maintain accurate documentation, and deliver exceptional client service throughout the support process.

As a Service Desk Technician I, you'll play a key role in maintaining client production environments by resolving routine technical issues, gathering and documenting critical information, communicating effectively with clients, and escalating more complex issues when needed. Success in this role requires strong problem-solving skills, attention to detail, and a commitment to providing responsive, professional support that meets service level expectations.

Deliver Exceptional Client Support

Manage and Prioritize Support Requests

Support Device Deployments and Evaluations

Contribute to Team Success

Required Skills

Preferred Qualifications

What Success Looks Like

In this role, you'll:

Benefits

AbeTech offers a benefit package, which includes health and dental insurance that can be purchased for you and your dependents. We also have long-term disability, holiday pay, personal time off, life insurance (group and voluntary), flexible spending account for health and dependent care, health savings accounts, and a traditional or Roth matching 401k plan.