Digital Support II

The Digital Support II provides mid-level technical support to Campbell Companies end-users, handling Tier 2/3 incidents and service requests across hardware, software, and application environments. This role takes ownership of moderately complex issues escalated from Digital Support I, contributes to IT projects, manages device provisioning and hardware lifecycle activities, and supports field locations as needed. This position supports all Campbell Companies.

Incident Resolution & Ticket Management

Device Provisioning & Lifecycle

Project Participation

AV & Field Support

User Communication & Service Quality

Education

Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field. Equivalent work experience will be considered in lieu of a degree.

Experience

Technical Skills

Skills and Competencies

Physical Requirements

Work is performed primarily in an office environment. Field location visits may include shop, yard, and job site conditions with noise and dust, and require site-specific PPE.

Travel Details: Occasional local and regional travel to Campbell Companies field locations. Occasional overnight travel.

Certifications (Preferred)

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).