United States
JPMorgan Chase & Co.
WEBIT Services
Naperville, Illinois, United States
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As a Tier 2 Service Desk Engineer, you will serve as the mid - level of technical support within our service desk team. You will handle technical issues, provide guidance, and collaborate with other IT professionals to ensure the delivery of superior IT services. Your role will involve troubleshooting advanced issues, mentoring junior staff, and participating in project work, if needed.
Mid - Level Technical Support: Resolve technical issues, ensuring timely and effective resolution, including but not limited to:
Experience in a technical support role, with at least 2 years in a Tier 2 support capacity.
Certifications: Relevant industry certifications are highly desirable.
Technical Skills: Working knowledge in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices.
Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships.
Team Player: Ability to work collaboratively within a team environment and share knowledge effectively.
Position Type: Full time, salaried
Salary Range: $60,000 - $80,000/yr
Unlimited PTO Eligibility: After 90 days
Employee Ownership Eligible after 1 year of service
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