Product Manager - Digital Engagement — Valley Bank | Nort

Valley Bank

Oct 8, 2026

Product Manager - Digital Engagement

United States

New York, New York, United States

About the opportunity

Responsibilities include but are not limited to: *

Own product strategy and roadmap, aligning initiatives to business goals, customer needs, and performance insights. *

Manage end-to-end digital experiences, identifying and prioritizing improvements that enhance usability, conversion, engagement, and efficiency. *

Define and track key performance metrics (e.g., adoption, conversion, activation, engagement, satisfaction) and use data to inform decisions. *

Leverage data and AI-driven insights to identify opportunities for personalization, automation, and improved customer outcomes. *

Translate business needs into product requirements, including user stories, acceptance criteria, and backlog prioritization. *

Partner with technology and design teams to deliver high-quality, scalable solutions in an agile environment. *

Drive ongoing optimization, including experimentation (A/B testing), iterative improvements, and continuous learning. *

Collaborate across stakeholders to ensure alignment with business, regulatory, risk, and operational requirements. *

Act as the voice of the customer, ensuring solutions are intuitive, integrated, and aligned to customer expectations. *

Evaluate emerging technologies, including AI and automation capabilities, to enhance product functionality and operational efficiency. *

Monitor product performance post-launch, identifying issues, risks, and opportunities to improve outcomes.

Qualifications

Required Skills: *

Ability to prioritize and manage workflow. *

Ability to work in a team environment. *

Ability to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. *

Be an expert with respect to the competition. *

Demonstrate the ability to interact and cooperate with all company employees. *

Excellent written and verbal communication skills. *

Expertise using Microsoft Office applications.

Required Experience: *

High School or GED and a minimum of 5 years in product management, product development or product ownership.

Demonstrated experience managing end-to-end product lifecycle.

Preferred Experience: *

Business degree in Business, Design, Technology, or related field. *

Background in service design, journey mapping, or design systems. *

Familiarity with AI-enabled products and responsible AI design principles. *

Experience working across digital and assisted channels.

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