Brazil
Bunge
Vagas Internas
Technical Customer Success
Brazil
São Paulo, São Paulo, Brazil
Automatic translation. Check the original.
INTERNAL SELECTION PROCESS (PSI) STEPS
INTERNAL JOB POSTING – BUILD YOUR FUTURE AT ZUP!
1. APPLICATION VALIDATION
The Talent team performs the initial analysis, considering the following criteria: *
- Be a Zupper for at least 3 months; *
- Have not participated in another PSI in the last 3 months; *
- Have been in the current project for at least 3 months; *
- Process available for Zuppers at career level Z6 or Z7.
2. TALENT CONVERSATION
A moment for us to talk about: *
- Your motivation and expectations regarding the move; *
- Your current situation in the project and any questions about the PSI; *
- Guidance on communication with your direct leadership.
After the conversation, the Talent team formally communicates with leadership, informing them of the start of the process and, in case of approval, conducts the release negotiation.
3. INTERVIEW AND TECHNICAL EVALUATION *
- For seniority progression: technical evaluation conducted by the area's BPM; *
- For lateral moves: expectation alignment and validation of the new role's challenges; *
- For Product areas (StackSpot): Live Coding for Tech positions.
4. FINAL RESULT AND TRANSITION *
- Communication of results to all participants; *
- Transition of the approved Zupper to the new project within 30 days.
What happens after I apply for an internal job?
Once your application is confirmed and it is analyzed that your profile makes sense for the chosen position, we will communicate via email to your immediate leadership and BP about your application in the internal selection.
Want to understand more about the details, access the Vagas Internas page sites.google.com/zup.com.br/zup/vagas-internas on Zupnet.
#LI-DNI #LI-DNP
ABOUT THE PROJECT CHALLENGE
At Zup, we believe the future is built by people who challenge the present. Our purpose is to create technologies that transform the market and elevate our customers' experience.
We value the continuous growth of Zuppers, encouraging each person to pursue paths that drive their professional evolution.
Through the Internal Selection Process (PSI), you can explore new technologies, projects, and career opportunities in a transparent, accessible process aligned with your goals.
We are looking for someone to act as a Tech CS (Technical Customer Success) at StackSpot, contributing to technical excellence, customer engagement, and the expansion of the agentic engineering platform adoption.
This person will be responsible for leading technical onboarding journeys, training sessions, and use-case demonstrations, connecting the platform's capabilities to customer needs and accelerating value generation. They will also act strategically in the evolution of the technical success journey, structuring processes, metrics, and materials that promote scalable, secure, and sustainable adoption.
The challenge requires a combination of technical knowledge, clear communication, empathy, and the ability to translate business needs into technological solutions, acting as a bridge between customers, Product, and Engineering.
WHAT YOU WILL DO HERE *
- Conduct technical onboardings and StackSpot configurations, ensuring environments are ready for use. *
- Perform technical discoveries with customers to identify challenges in the development cycle and prioritize use cases. *
- Plan and deliver technical training and workshops, adapting communication to different audiences. *
- Demonstrate use cases that highlight the platform's potential and the value generated for customers. *
- Support the expansion of adoption through technical presentations and demonstrations of new use possibilities. *
- Promote customer engagement and trust by providing productive onboarding and follow-up journeys. *
- Reduce Time to Value (TTV), accelerating the first moment of value perception (Aha Moment) and showing tangible results within the first 30 days. *
- Define and track technical adoption metrics, using data to guide decisions and identify improvement opportunities. *
- Act as a bridge between customers, Product, and Engineering, transforming technical feedback into opportunities for platform evolution. *
- Create and improve technical playbooks for configuration, troubleshooting, and best practices for using StackSpot. *
- Develop and expand the technical knowledge base, including manuals, FAQs, tutorials, and videos for different user profiles. *
- Test, evaluate, and improve technical processes in high-ambiguity scenarios, with a focus on learning and continuous improvement.
WHAT WE EXPECT YOU TO KNOW *
- Practical experience in the technical configuration of enterprise platforms and integration automation. *
- Applied knowledge of generative AI tools and agents focused on software development. *
- Ability to analyze logs, instrument metrics, and interpret usage data to support Customer Success decisions and strategies. *
- Skill in facilitating technical training and workshops, adapting the approach to different audiences. *
- Mastery in conducting technical demonstrations and executive presentations, connecting technological solutions to business needs.
WHAT WOULD BE NICE IF YOU KNEW *
- Knowledge of DevOps and CI/CD practices and software engineering platforms, understanding stages after code generation, such as validation, automation, delivery, observability, and governance.
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