Brazil
Pentera
Vagas Internas
Internal Opening – Tech CS (Technical Customer Success) (Project: StackSpot)
Brazil
São Paulo, São Paulo, Brazil
Automatic translation. Check the original.
INTERNAL SELECTION PROCESS (PSI) STAGES
INTERNAL OPENING – BUILD YOUR FUTURE AT ZUP!
1. APPLICATION VALIDATION
The Talent team performs the initial analysis, considering the following criteria:
- Be a Zupper for at least 3 months;
- Not have participated in another PSI in the last 3 months;
- Have been in the current project for at least 3 months;
- Position available for Zuppers at career level Z6 or Z7.
2. CONVERSATION WITH TALENT
A moment for us to discuss:
- Your motivation and expectations for the move;
- Your current situation in the project and any questions about the PSI;
- Guidance on communication with your direct leadership.
After the conversation, the Talent team formally communicates with leadership, informing them about the process initiation and, if approved, handles the release negotiation.
3. INTERVIEW AND TECHNICAL ASSESSMENT
- For seniority progression: technical assessment conducted by the area's BPM;
- For lateral moves: expectation alignment and validation of the new role's challenges;
- For Product areas (StackSpot): Live Coding session for Tech positions.
4. FINAL RESULT AND TRANSITION
- Communication of results to all participants;
- Transition of the approved Zupper to the new project within 30 days.
What happens after my internal application?
Once your application is confirmed and it's determined that your profile fits the chosen position, we will notify your immediate leadership and BP via email about your internal selection application.
To learn more about the details, visit the Vagas Internas page sites.google.com/zup.com.br/zup/vagas-internas on Zupnet.
#LI-DNI #LI-DNP
ABOUT THE CHALLENGE IN THE PROJECT
At Zup, we believe the future is built by people who challenge the present. Our purpose is to create technologies that transform the market and elevate our clients' experience.
We value the continuous growth of Zuppers, encouraging each person to pursue paths that drive their professional evolution.
Through the Internal Selection Process (PSI), you can explore new technologies, projects, and career opportunities in a transparent, accessible process aligned with your goals.
We are looking for someone to act as Tech CS (Technical Customer Success) at StackSpot, contributing to technical excellence, client engagement, and the expansion of the agentive engineering platform's adoption.
This person will be responsible for conducting technical onboarding journeys, training sessions, and use case demonstrations, connecting the platform's capabilities with client needs and accelerating value generation. They will also act strategically in evolving the technical success journey, structuring processes, metrics, and materials that promote scalable, secure, and sustainable adoption.
The challenge requires a combination of technical knowledge, clear communication, empathy, and the ability to translate business needs into technological solutions, acting as a bridge between clients, Product, and Engineering.
WHAT YOU WILL DO HERE
- Conduct technical onboarding and StackSpot configurations, ensuring environments are ready for use.
- Perform technical discoveries with clients to identify challenges in the development cycle and prioritize use cases.
- Plan and deliver technical training and workshops, adapting communication to different audiences.
- Demonstrate use cases that highlight the platform's potential and the value generated for clients.
- Support adoption expansion through technical presentations and demonstrations of new usage possibilities.
- Promote client engagement and trust, providing productive onboarding and follow-up journeys.
- Reduce Time to Value (TTV), accelerating the first moment of value perception (Aha Moment) and demonstrating tangible results within the first 30 days.
- Define and monitor technical adoption metrics, using data to guide decisions and identify improvement opportunities.
- Act as a bridge between clients, Product, and Engineering, transforming technical feedback into opportunities for platform evolution.
- Create and improve technical playbooks for configuration, troubleshooting, and best practices for StackSpot usage.
- Develop and expand the technical knowledge base, including manuals, FAQs, tutorials, and videos for different user profiles.
- Test, evaluate, and improve technical processes in highly ambiguous scenarios, focusing on continuous learning and improvement.
WHAT WE EXPECT YOU TO KNOW
- Practical experience in technical configuration of enterprise platforms and integration automation.
- Applied knowledge of generative AI tools and agents focused on software development.
- Ability to analyze logs, instrument metrics, and interpret usage data to support Customer Success decisions and strategies.
- Skill in facilitating technical training and workshops, adapting the approach to different audiences.
- Proficiency in conducting technical demonstrations and executive presentations, connecting technological solutions with business needs.
WHAT WOULD BE GREAT IF YOU KNEW
- Knowledge of DevOps, CI/CD practices, and software engineering platforms, understanding stages beyond code generation, such as validation, automation, delivery, observability, and governance.
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