Mexico
Toshiba Global Commerce Solutions - External
TechPeople
Comprehensive Technical Lead
Mexico
Municipio de Tijuana, Baja California, Mexico
Automatic translation. Check the original.
About the opportunity
TechPeople, an Apple Authorized Service Provider, is looking to add a Comprehensive Technical Lead to its team.
If you have experience in support and repair of technological devices, enjoy diagnosing and resolving issues, and are also interested in providing customer service, this opportunity may be for you.
As a Comprehensive Technical Lead, you will combine technical knowledge, customer service, process tracking, and leadership within an environment specialized in Apple products.
In this position, you will be able to combine your technical experience with customer service and operational tracking.
We are looking for a person who can diagnose, resolve, explain, and follow up, maintaining effective communication with customers and collaborating with the team to achieve the service center's goals.
If you have technical experience, like solving problems, enjoy working with people, and want to continue developing in the technology area, apply through this medium.
What will you do?
- Diagnose, maintain, and repair Apple devices in accordance with established procedures and standards.
- Identify customer needs and provide clear, timely, and efficient technical solutions.
- Follow up on services and maintain communication with the customer throughout the entire process.
- Manage the receipt and delivery of equipment, as well as the registration and tracking of services performed.
- Request and manage the parts necessary for repairs.
- Follow up on special cases and processes related to Apple.
- Perform consultative sales of additional services, in accordance with customer needs.
- Monitor service indicators, quality, customer satisfaction, and commercial results.
- Coordinate with the store team and maintain constant communication with the manager to identify opportunities for improvement.
- Process payments and support administrative activities related to the service.
- Provide guidance and support to the team, sharing technical knowledge and contributing to the achievement of goals.
What are we looking for?
- A passion for service and customer care.
- High school diploma completed.
- Technical degree, bachelor's degree, or engineering degree in Systems, Informatics, Computer Science, Electronics, or a related field (desirable).
- From 1 to 2 years of experience in technical support, device repair, technical service, or similar positions.
- Knowledge of hardware and software.
- Experience in diagnosing and repairing computer equipment, telephony, or technological devices.
- Analytical and problem-solving skills.
- Communication and teamwork skills.
- Service-oriented and customer-focused.
- Interest in working with performance indicators and goals.
- Ability to organize activities and follow up on processes.
- Interest in learning and staying updated on technology.
What do we offer?
- Base salary of $11,485.00.
- Performance bonus. $ 2,100
- Commissions for service placement.
- Grocery vouchers of 10% monthly.
- Statutory and superior benefits.
- Savings fund.
- Life insurance.
- Discounts at Grupo Carso.
- Constant training in Apple products and technologies.
- Training and certifications related to the brand.
- Opportunities for growth and professional development.
Benefits
- Savings fund
- Employee discount
- Referral program
- Life insurance
- Free uniforms
- Grocery vouchers
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