Germany
Siemens
SysEleven
Cloud Support Engineer (m/f/d)
Germany
Berlin, Germany
Kubernetes
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Your Mission
In this role, you will ensure the operational support of our OpenStack-based cloud infrastructure while taking on technical end-to-end responsibility for your own assets in this context. You will combine in-depth troubleshooting and problem-solving with hands-on engineering tasks to develop internal tooling landscapes and automate support processes. This guarantees reliable resource provisioning and makes a direct contribution to the open-source community and digital sovereignty.
Your Responsibilities
- Processing and independently resolving complex technical customer support requests regarding our cloud services (OpenStack, Kubernetes, S3, DBaaS)
- Responsibility for the operational management and continuous maintenance of the central support infrastructure (ticketing system, status page, event management tools)
- Analysis of support trends to identify structural bottlenecks and derivation of measures for product and process optimization
- Development and implementation of tool improvements and automations to increase the efficiency of internal support processes
- Creation, expansion, and maintenance of technical documentation for the internal and external knowledge base
- Evaluation of new tools and assumption of specific engineering tasks in the area of asset management and development
What You Bring
- In-depth practical experience in system administration of Debian-based Linux derivatives (Ubuntu, RHEL) and proficient use of the command line (Bash, Shell Scripting)
- Solid knowledge in monitoring complex systems (Icinga, Zabbix, Prometheus) and in handling modern backup strategies
- Strong communication skills and a mediating team player mentality with a focus on cross-departmental collaboration and high-quality solutions
- Fluent German language skills (C1/C2 level)
- Ideally, knowledge in network technology (LAN, routing, switching, firewalling) and in operating essential basic services (DNS, DHCP, SSH, VPN, WWW, FTP)
- Ideally, a completed IT apprenticeship (Fachinformatiker Systemintegration) and relevant knowledge in the cloud or network environment (LPIC1/2, CKA, LFCS, RHCE, RHOS)
What Awaits You Here
In our support team, you will receive clear responsibilities for your assets and work in a structured environment that simultaneously gives you the freedom to actively shape existing processes through your own tool development. You will benefit from a highly technical, collegial environment where the majority of colleagues are deeply rooted in the cloud and Kubernetes environment, fostering professional exchange at eye level and providing you with the necessary support for complex problem analysis.
Your Contact Person
About us
Under the brand Secunet Cloud, we at SysEleven GmbH in Berlin realize first-class cloud solutions based on Kubernetes and OpenStack, consistently standing for digital sovereignty.
We live diversity – also in thinking and acting, because only different perspectives ultimately find the best solution that moves us and our customers forward. In short: We look out for each other and go all in. If you want to grow in this trusting environment and help shape the future of flexible infrastructures, you are exactly right with us.
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