Sunward Federal Credit Union

Oct 30, 2026

Digital Product Manager-Lead

United States

Albuquerque, New Mexico, United States

Description

Job Summary

We are seeking a dynamic and experienced digital product manager to join our growing team. As a digital product manager, you will own one or more of our key platforms – online banking, mobile banking, digital onboarding, and employee-facing tools – and will play a crucial role in driving our member experience and employee experience roadmaps. In your role, you will collaborate closely with cross-functional teams to define product strategies, prioritize features, design business processes, and manage the product lifecycle from inception to delivery.

Essential Job Duties

Main responsibilities

Execute the digital product strategy aligned with business goals and member needs.

Create and maintain the product roadmap, prioritizing features and enhancements based on strategic priorities and market trends.

Work closely with vendors, UX/UI designers, engineers, marketers, and other stakeholders to deliver high-quality digital products.

Depending on the products you own, you will have the opportunity to manage a team of product analysts and user experience designers.

Build wireframes and low fidelity prototypes to communicate your ideas.

Organize accounts (financial products), data, settings, and transactions in a logical manner to improve digital product usability.

Build journey and process maps to communicate user flows and improve business processes.

Interview leaders in lending, business services, payments, loss mitigation, and other business units to identify pain points and process improvement opportunities.

Conduct market research and competitive analysis to identify opportunities and trends in digital banking.

Utilize member feedback, analytics, and user research to inform product decisions and enhance user experiences.

Drive the agile product development process, including sprint planning, backlog grooming, and release management.

Ensure product quality and compliance with regulatory requirements through rigorous testing and validation.

Define key metrics and KPIs to measure product performance and optimize features based on data-driven insights.

Communicate product updates, milestones, and priorities to internal and external stakeholders.

Performs other duties as assigned.

Requirements

Required Skills/Abilities

Excellent analytical skills with the ability to interpret data and trends, diagnose problems, and recommend effective solutions

Exceptional communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders

Strategic thinker with a customer-centric mindset and a passion for delivering innovative digital solutions.

Excellent organizational skills and attention to detail.

Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication.

Strong organizational skills in managing multiple initiatives.

Knowledge

Knowledge of regulatory requirements and compliance standards related to financial products is a plus.

Education and Experience

Minimum 6+ years’ experience in digital product management or related field

Minimum bachelor’s degree or certification in business administration, STEAM field(Science-Technology-Engineering-Arts-Math) or related field, or more than 2 years of related experience in lieu of a degree

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 20 pounds at times.

Languages

Digital Product Manager-Lead

Description

Job Summary

Essential Job Duties

Main responsibilities

Requirements

Required Skills/Abilities

Knowledge

Education and Experience

Physical Requirements

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