Sunrise Credit Union

Nov 10, 2026

IT Officer

On-siteCanada

Brandon, Manitoba, Canada

About the opportunity

Position: IT Officer

Location: Brandon

Close Date: November 23, 2026

We thank all applicants, but only those selected for an interview will be contacted.

The IT Officer supports Sunrise Credit Union’s technology infrastructure, systems reliability, and end-user services. Reporting to the Senior Manager, Infrastructure & Systems Support, this role provides hands-on technical expertise in network operations, server administration, endpoint management, and user support.

The IT Officer ensures that technology systems operate efficiently, securely, and in alignment with organizational policies and performance standards. Working closely with the Director, Systems & Security and CIO, the role contributes to system maintenance, cybersecurity readiness, and ongoing technology improvement initiatives that support Sunrise Credit Union’s digital transformation and member service excellence.

What You Will Bring to Sunrise

Strong communication, relationship-building, and decision-making skills

A passion for community involvement and relationship-based banking

A willingness to learn, adapt, and take ownership of your professional development

Flexibility and comfort working across multiple branches, teams, and environments

The ability to think strategically while managing day-to-day responsibilities effectively

Comfort working within a regulated, compliance-driven environment

A positive, growth-oriented mindset and the ability to thrive in a dynamic, evolving workplace

Key Responsibilities & Duties

Infrastructure & Systems Support

Administer and maintain IT systems, servers, networks, and hardware to ensure stable and secure operations.

Monitor system performance, network connectivity, and availability of IT services.

Troubleshoot and resolve infrastructure or application issues, escalating to senior technical staff when required.

Support configuration, patching, and upgrades of operating systems and network equipment.

Assist in implementing and maintaining backup, recovery, and disaster recovery procedures.

End-User & Technical Support

Provide Tier 2/3 technical support to employees, ensuring prompt resolution of hardware, software, and connectivity issues.

Manage IT service requests and incident resolution in accordance with defined service level agreements (SLAs).

Support device deployment, configuration, and user onboarding processes.

Ensure consistent and professional service delivery to all internal users.

Security & Compliance

Support implementation and monitoring of cybersecurity controls and tools.

Conduct system updates, antivirus maintenance, and user access management in compliance with IT security standards.

Assist with internal and external IT audits, maintaining documentation and evidence for review.

Identify and report vulnerabilities or incidents to the Senior Manager, Infrastructure & Systems Support.

Systems Administration & Maintenance

Perform account management, permissions, and group policy updates in Microsoft Active Directory and related systems.

Manage updates, patches, and hardware inventory to maintain system integrity.

Support integration between core systems, cloud applications, and network services.

Participate in testing and deployment of new software, systems, and infrastructure solutions.

Collaboration & Continuous Improvement

Collaborate with IT peers to identify opportunities for efficiency, automation, and improved service delivery.

Contribute to IT documentation, procedures, and knowledge base development.

Participate in technology projects, migrations, or upgrades as assigned by leadership.

Provide input on process improvements that enhance system performance or user experience.

Other Duties

Maintain confidentiality, data integrity, and compliance with Credit Union technology policies.

Participate in training to remain current with emerging technologies, security standards, and best practices.

Minimum requirements

Education & Qualifications

Post-secondary diploma or degree in Computer Science, Information Systems, or a related field.

Minimum 3 years of experience in IT support, infrastructure, or systems administration.

Or an equivalent combination of education and experience.

Strong knowledge of network and server operations, Microsoft 365 environment, and Windows administration.

Experience supporting end-user computing devices, printers, and peripherals.

Understanding of cybersecurity best practices and user access management.

Core Skills and Competencies

Strong technical troubleshooting and problem-solving skills.

Excellent organizational and time management abilities.

Effective communication and teamwork skills to collaborate across technical and business units.

Ability to manage multiple priorities and respond to incidents promptly.

Attention to detail and commitment to operational discipline and documentation.

Critical thinking skills with the ability to evaluate complex situations and develop effective solutions.

Highly motivated self-starter with strong self-management and accountability; demonstrates initiative and acts proactively without the need for direction.

Advanced communication and interpersonal skills to foster collaboration and trust.

Knowledge of automation tools, scripting, or systems monitoring software.

Ability to train or guide end-users on technology best practices.

Experience supporting digital transformation or infrastructure modernization initiatives.

Vendor and service provider coordination experience.

Preferred

Experience in a credit union or regulated financial institution.

Certifications such as ITIL Foundation.

Familiarity with cloud technologies (Azure, O365).

Knowledge of firewalls, routers, switches, and endpoint security management.

Our Commitment to You

Sunrise Credit Union is committed to creating a workplace environment where personal growth, continuous learning, and professional autonomy are not only encouraged - but expected. Through progressive human resource practices and forward-thinking leadership, we empower our employees with the tools, training, and support needed to succeed today and lead into the future.

Our diverse, motivated team is united by a shared commitment to making a meaningful impact in the lives of our members and the communities in which they work and live.

Languages

IT Officer

About the opportunity

What You Will Bring to Sunrise

Key Responsibilities & Duties

Infrastructure & Systems Support

End-User & Technical Support

Security & Compliance

Systems Administration & Maintenance

Collaboration & Continuous Improvement

Other Duties

Minimum requirements

Education & Qualifications

Core Skills and Competencies

Preferred

Our Commitment to You

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