Germany
ALTEN
SPIRIT/21 - Karriere
Onsite Support Technician (f/m/d)
Germany
Böblingen, Baden-Württemberg, Germany
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Your Responsibilities
- You will independently manage IT operations at a customer site with over 400 users and ensure reliable local IT support.
- You will handle user administration, hardware inventory, and the management of the entire asset lifecycle.
- You will coordinate tickets and tasks within the onsite team, set priorities, and align with the relevant points of contact.
- You will plan and support notebook rollouts as well as lifecycle measures, ensuring structured implementation on-site.
- You will analyze and resolve network issues, perform patching, and assist with port activations, VLAN configurations, and other network adjustments.
- You will contribute to local LAN refreshes as well as the replacement, stacking, and configuration of switches, and support the setup, modification, and expansion of the IT infrastructure.
- You will work closely with global corporate IT teams as well as network, security, and other specialized teams, support technical measures during ongoing operations, and contribute ideas for improving local IT processes.
Your Profile
- You have an IT education or a comparable qualification and initial practical experience in IT support or managing IT workstations.
- You have a service- and customer-oriented approach, are attentive to user concerns, and communicate in a friendly, clear, and solution-oriented manner.
- You handle your tasks reliably and independently, take responsibility for implementation, and seek support in a timely manner when needed.
- You bring fundamental knowledge in supporting Windows workstations, user administration, and handling hardware and IT assets.
- You possess initial knowledge in the network environment, for example in troubleshooting, patching, or working with switches and network connections.
- You organize your tasks in a structured way, are able to set priorities, and maintain an overview even when handling multiple simultaneous requests.
- You enjoy working in a team, coordinate with various contacts, and are open to learning new technologies, processes, and ways of working.
- You speak fluent German and have good English skills.
Our Way of Working
Benefits
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