IT Desktop Support Specialist

Job Title IT Desktop Support Specialist

Department Information Technology

Reports to IT Support Services Manager

Status Full Time/Non-Exempt

IT Desktop Support Specialist Position Summary (Work location is in office) Deliver excellent customer service and provide first- and second-level technical support for desktops, peripherals, and client applications. Manage incidents via phone and ticketing systems, travel onsite within greater Phoenix area as needed, and resolve escalated Tier 1 issues.

IT Desktop Support Specialist Responsibilities

IT Desktop Support Specialist Skills and Abilities

Requirements

Education and Experience

Physical Requirements

While performing the job duties, the employee is required to regularly sit, use hands, reach, talk, and hear. Frequently required to stand and walk. Occasionally require to lift/move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus. This position is primarily in-office but occasional work from home days.

Desired Experience

Among the many benefits of a career with Southwest Medical Imaging, are the following:

• Medical, Dental & Vision Coverage

• Health Savings Accounts (HSA-available if enrolled in a high-deductible plan)

• Flexible Spending Accounts (FSA)

• Dependent Care Reimbursement Accounts (DCRA)

• Employee Assistance Program (EAP available if enrolled in Health plan)

• 401(k) retirement plan

• Paid Time Off (PTO)

• Company Paid Basic Life & AD&D Insurance

• Voluntary Life Insurance

• Voluntary Short Disability

• Company Paid Long-Term Disability

• Pet Discount Program

• 6 paid Company Holidays

• Floating Holiday, Jury Duty & Bereavement Leave

• Tuition Reimbursement

• Competitive Salary

• Leadership Mentoring Opportunities