Brazil
Clara
SONDA
Support Technician
Brazil
Salvador, Bahia, Brazil
Automatic translation. Check the original.
Why be part of SONDA?
Live the SONDA experience
Here you transform your career!
Because just like you, we love what we do, we have a passion for innovation, and we are convinced that through knowledge and technology, we will transform not only our clients' businesses but also the future.
At SONDA, you will have a work experience with diverse opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
We have an opportunity for IT professionals to work as a Support Technician, in a 100% on-site model, in the Campos Elíseos region – São Paulo/SP.
We are looking for professionals with knowledge in technical support, user support, and problem resolution, with an interest in working in specialized support for N2 and developing their career at SONDA.
+ Diversity + Inclusion = Innovation and collaboration
At SONDA, we are committed to diversity. We promote an inclusive environment, ensuring that talents can work in a positive environment that invites them to develop their professional careers with equal opportunities. We know that diversity is a fundamental element for driving innovation, which is why we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
Be part of our team!
Schedule: Monday to Friday, from 08h30 to 17h30.
#VempraSONDA
#LI-GP1 #LI-DNP #LI-ONSITE
In this role, you will
- Provide in-person or remote support to users;
- Act in specialized second-level technical support;
- Analyze, diagnose, treat, and resolve incidents and requests escalated by the first level;
- Analyze and resolve escalated technical tickets;
- Configure equipment, profiles, accesses, and applications;
- Provide support for corporate systems and approved applications;
- Open and track tickets with vendors, when necessary;
- Support moves, deployments, inventories, and operational projects;
- Validate equipment after maintenance, replacement, or upgrade;
- Record and document technical procedures and solutions applied;
- Monitor critical or recurring tickets;
- Apply company policies and procedures in problem analysis and resolution;
- Act to ensure IT service continuity, compliance with agreed service levels, and user satisfaction.
Required for the opportunity
- Technical degree in Computer Science or related field;
- Experience in activities related to the area;
- Knowledge in technical support and user assistance;
- Analytical, diagnostic, and problem-solving skills;
- Knowledge and application of company policies and procedures;
- Good communication and user-oriented approach;
- Organization and commitment to tracking and resolving tickets.
What we offer?
- SONDA Academy: a learning platform that seeks to maximize your professional development.
- SONDA Wellness: a program that seeks to support you in balancing your personal and professional life, promoting a series of initiatives focused on your physical, mental, and social health.
- And much more!
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