Brazil
Pentera
SONDA
Support Technician
Brazil
Salvador, Bahia, Brazil
Automatic translation. Check the original.
About the opportunity
Live the SONDA experience
Here you transform your career!
Because just like you, we love what we do, we have a passion for innovation, and we are convinced that through knowledge and technology, we will transform not only our clients' businesses but also the future.
At SONDA, you will have a work experience with diverse opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
We are looking for a Support Technician who wants to learn and transform their career.
+ Diversity + Inclusion = Innovation and Collaboration
At SONDA, we are committed to diversity. We promote an inclusive environment, ensuring that talents can work in a positive atmosphere that invites them to develop their professional careers with equal opportunities. We know that diversity is a fundamental element for driving innovation, which is why we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
Be part of our team!
Why be part of SONDA?
♿ This opportunity is extended to People with Disabilities (PcD) and individuals rehabilitated by INSS, reinforcing our commitment to inclusion and diversity.
Work Modality: On-site in the Morumbi region - SP, during the hours of 08:00 to 17:00 (MON/FRI).
#VempraSONDA
#LI-GP1
#LI-DNP
#LI-ONSITE
In this role, you will
- Provide Service Desk support and technical assistance to users in an on-site environment;
- Perform preventive and corrective maintenance of desktops, notebooks, and peripherals;
- Install, configure, format, and apply images to equipment with Windows 10/11;
- Provide support for software, Microsoft Office, and corporate tools;
- Identify and resolve issues related to networks, connections, and structured cabling;
- Register, track, and update tickets using ITSM tools, such as ServiceNow;
- Monitor SLAs, KPIs, and operational indicators, contributing to the quality and efficiency of service;
- Develop and track controls and reports using Excel, including filters, VLOOKUP, pivot tables, and basic charts.
It would be ideal if you have
- Completed technical high school in Computer Science or IT-related fields;
- Knowledge of Windows 10/11, hardware, software, and desktop/notebook maintenance;
- Experience with ITSM tools, especially ServiceNow;
- Knowledge of client/server networks and structured cabling;
- Understanding of SLAs, KPIs, and operational indicators;
- Intermediate Excel skills, including filters, VLOOKUP, pivot tables, and basic charts;
- Experience in hospital environments will be a differential;
What can you expect from us?
Work flexibility, promoting balance between your personal and professional life. Professional development and constant skill enhancement, always aligned with your interests.
A collaborative, diverse, and innovative environment that encourages teamwork.
What we offer?
- SONDA Academy: a learning platform that aims to maximize your professional development.
- SONDA Wellness, a program that aims to support you in balancing your personal and professional life, promoting a series of initiatives focused on your physical, mental, and social health.
And much more!
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