Brazil
C6 Bank
SONDA
Support Technician
Brazil
Salvador, Bahia, Brazil
Automatic translation. Check the original.
Why join SONDA?
Live the SONDA experience
Transform your career here!
♿ This opportunity is open to people with disabilities (PwD) and individuals rehabilitated by the INSS, reinforcing our commitment to inclusion and diversity.
Because, just like you, we love what we do, we are passionate about innovation, and we are convinced that through knowledge and technology, we will transform not only our clients' businesses but also the future.
At SONDA, you will have a work experience with diverse opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
We are looking for a Support Technician who wants to learn and transform their career.
+ Diversity + Inclusion = Innovation and collaboration
At SONDA, we are committed to diversity. We promote an inclusive environment, ensuring that talent can work in a positive setting that invites them to develop their professional career with equal opportunities. We know that diversity is a fundamental element to drive innovation, which is why we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
Join our team!
#VempraSONDA
Work Mode: On-site in the Vila Olimpia region - SP, at
Schedule: 09:00 to 18:00 (Mon/Fri).
#LI-GP1
#LI-DNP
#LI-ONSITE
In this role, you will
- Provide on-site support for user technical requests, including VIP and executive support.
- Diagnose, handle, and resolve 2nd-level incidents and requests with technical autonomy and attention to established deadlines.
- Escalate requests to specialized teams when necessary, presenting evidence and following up on the resolution until completion.
- Provide support and guidance to users regarding software, corporate applications, web services, equipment, and IT devices.
- Execute installations, configurations, updates, and maintenance of workstations, including software, drivers, and peripherals.
- Perform repairs on out-of-warranty IT equipment, as guided by the specialized Hardware team.
- Develop and update operational procedures and technical documentation.
- Log service requests in the ITSM tool, maintaining history, evidence, and applied solutions.
- Identify recurring failures and propose improvements for the operation's technological resources.
- Provide support and troubleshooting for videoconferencing equipment, meeting rooms, and corporate collaboration solutions.
- Provide technical support to other analysts, sharing knowledge and best practices.
It is ideal if you have
- ITSM tools.
- Experience with AZURE and OFFICE 365, especially Outlook and Teams.
- Videoconferencing equipment and solutions.
- Windows operating systems and support for iOS mobile devices.
- Diagnosis, maintenance, and support for microcomputers and notebooks.
- Wired and wireless computer networks.
- TCP/IP protocol and connectivity diagnostics.
- Corporate productivity and office automation tools.
What can you expect from us?
Work flexibility, promoting a balance between your personal and professional life. Professional development and constant evolution of your skills, always in line with your interests.
A collaborative, diverse, and innovative environment that encourages teamwork.
What do we offer?
- SONDA Academy: a learning platform that seeks to maximize your professional development.
- SONDA Wellness, a program that seeks to support you in balancing your personal and professional life, promoting a series of initiatives focused on your physical, mental, and social health.
And much more!
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