Brazil
Pavago
SONDA
Support Technician
Brazil
Salvador, Bahia, Brazil
Automatic translation. Check the original.
About the opportunity
Live the SONDA experience
Here you transform your career!
Why join SONDA?
Because just like you, we love what we do, we have a passion for innovation, and we are convinced that through knowledge and technology, we will transform not only our clients' businesses but also the future.
At SONDA, you will have a work experience with diverse opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
We are looking for a Support Technician who wants to learn and transform their career.
+ Diversity + Inclusion = Innovation and collaboration
At SONDA, we are committed to diversity. We promote an inclusive environment, ensuring that talent can work in a positive setting that invites them to develop their professional career with equal opportunities. We know that diversity is a fundamental element for driving innovation, which is why we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
Join our team!
♿ This opportunity is open to People with Disabilities (PwD) and is part of our commitment to inclusion and diversity.
Work Mode: On-site in Alphaville São Paulo/SP
Schedule: 07:00 to 16:00 (Mon/Fri)
#VempraSONDA #LI-Onsite #LI-GP1 #LI-DNP
In this role, you will
- Provide on-site and remote technical support to users.
- Perform installation, configuration, and maintenance of notebooks, desktops, peripherals, and mobile devices. Execute activities related to the exchange, delivery, collection, and inventory of IT equipment.
- Work on resolving incidents and requests within established service level agreements (SLA).
- Perform configuration and support for operating systems, corporate applications, and productivity tools.
Minimum requirements
It is ideal if you have
- High School Diploma
- Experience in on-site and remote technical support for corporate users.
- Experience in the installation, configuration, and maintenance of desktops, notebooks, printers, and mobile devices.
- Knowledge of Windows operating systems and Microsoft 365 tools.
- Experience handling incidents and requests through ITSM tools (ServiceNow, Remedy, among others).
- Experience with IT asset management processes, inventory, and equipment control.
What can you expect from us?
- Work flexibility, promoting a balance between your personal and professional life. Professional development and constant evolution of your skills, always in line with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
What do we offer?
- SONDA Academy: a learning platform that seeks to maximize your professional development.
- Hybrid work. At SONDA, we know that flexibility is important for your well-being, which is why we have both on-site and remote work schedules.
- SONDA Wellness, a program that seeks to support you in balancing your personal and professional life, promoting a series of initiatives focused on your physical, mental, and social health.
- And much more!
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