Brazil
Pavago
SONDA
Audio and Video Support Technician
Brazil
Salvador, Bahia, Brazil
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About the opportunity
Live the SONDA experience
Here you transform your career!
Why be part of SONDA?
We have an opportunity for IT professionals to work as an IT Support Technician (Audio and Video), in a 100% on-site model, at Av. Paulista – Bela Vista, São Paulo - SP.
We are looking for professionals with experience in technical support for corporate audio and video solutions, who are interested in developing their career at SONDA.
+ Diversity + Inclusion = Innovation and Collaboration
At SONDA, we are committed to diversity. We promote an inclusive environment, ensuring that talents can work in a positive atmosphere that invites them to develop their professional careers with equal opportunities. We know that diversity is a fundamental element to drive innovation, which is why we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
Join our team! #VempraSONDA #GP1 #LI-DNP #LI-ONSITE
Schedule: Monday to Friday, from 08h00 to 17h00.
In this role you will: *
- Provide technical support for meeting rooms, training, and videoconferencing. *
- Prepare and monitor critical meetings, ensuring the functionality of audiovisual resources. *
- Diagnose and resolve issues with audio, video, connectivity, and equipment. *
- Configure and manage videoconferencing solutions, such as Microsoft Teams Rooms and Zoom Rooms. *
- Install, perform preventive and corrective maintenance of audio and video equipment. *
- Log support tickets and document activities performed clearly and in detail. *
- Keep users informed about the progress of tickets, from opening to completion. *
- Collaborate with vendors and manufacturers to resolve incidents when necessary. *
- Meet service and resolution deadlines according to established SLAs.
Required for the opportunity: *
- Completed Technical Degree in IT, Electronics, Networks, or related IT fields. *
- Experience with support for corporate audio and video solutions. *
- Knowledge of Microsoft Teams Rooms, Zoom Rooms, and Poly/Polycom solutions. *
- Experience with maintenance and troubleshooting of audiovisual equipment (cameras, microphones, corporate TVs, projectors, and videoconferencing devices). *
- Basic knowledge of networks (TCP/IP, VLAN, and PoE). *
- Knowledge of Windows, Outlook/Exchange, and client/server networks. *
- Familiarity with structured cabling for troubleshooting. *
- Availability to work on a 8x5 scale, with the possibility of on-call shifts. *
- Reside nearby or have easy access to the operation base.
What can you expect from us?
Work flexibility, promoting balance between your personal and professional life. Professional development and constant skill enhancement, always aligned with your interests.
A collaborative, diverse, and innovative environment that encourages teamwork.
What do we offer? *
- SONDA Academy: a learning platform that aims to maximize your professional development. *
- SONDA Wellness, a program that aims to support you in balancing your personal and professional life, promoting a series of initiatives focused on your physical, mental, and social health.
And much more!
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