Brazil
C6 Bank
Skydropx - Frenet
Business Support Analyst (Helpdesk & IT)
Brazil
Curitiba, Paraná, Brazil
Automatic translation. Check the original.
Responsibilities and duties
- Act as a point of contact for users and employees, offering technical support and ensuring agile solutions for requests, questions, and incidents.
- Assemble, prepare, configure, format, and repair corporate computers, ensuring their proper functioning.
- Administer Google Admin and manage users, accesses, and configurations of the corporate environment.
- Implement and maintain security measures in Windows environments, including hardening configurations, with knowledge of Linux as a differential.
- Create and execute scripts in PowerShell and Bash to automate technical support and system administration tasks.
- Install, configure, and maintain corporate software, including antivirus and tools used by the company.
- Provide remote technical support through remote access tools, serving distributed teams.
- Manage equipment and control the entire shipping process, including preparation, labeling, dispatch, and tracking.
- Administer and manage processes, records, and operational information in Odoo.
- Document technical procedures and standardize IT configurations and environments.
- Facilitate communication and collaboration between teams, supporting the provision of necessary resources, tools, and services.
- Identify opportunities for improvement and automation, contributing to the optimization of internal processes.
- Organize and keep updated documents, records, and reports related to IT support and administration activities.
Requirements
- Completed or in-progress higher education.
- Previous experience in customer service, support, human resources, administrative, or similar roles.
- Good oral and written communication in Portuguese (English or Spanish will be considered a plus).
- Organizational skills, attention to detail, and ability to manage multiple demands.
- Collaborative profile, solution-oriented, and focused on user/customer experience.
- Intermediate knowledge of digital tools and Office/Google Workspace suite.
- Experience working in startups or growing technology companies.
About the role
Work model: 100% on-site
Aldeia Coworking - Station: maps.app.goo.gl/7DnF6SMoyiT1Wr53A
Location: Curitiba
International environment.
Contract type: Full-time - CLT
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