Senior Product Support Specialist

Sinclair Digital is hiring a Senior Product Support Specialist!

Join Sinclair Digital, the innovation engine behind the largest and most diversified television broadcasting company in the country. We’re at the forefront of transforming how local news and television are produced, distributed, and consumed across multiple platforms. This position is based in Seattle, WA.

The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open-door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let’s talk.

Our Product Support Specialists play a crucial role in providing technical support for our Content Management System and our News station’s websites and mobile apps.  They are responsible for conducting administrative-level tasks such as creating new users, diagnosing and resolving technical issues, providing guidance to users, escalating issues to our software development team, and working closely with our software engineers to ensure that requests are prioritized and handled properly.

As a Senior Product Support Specialist, you are expected to be expert-level at the position, lead complex troubleshooting efforts, and provide mentorship to the other team members. You will also be responsible for maintaining our knowledge base and ensuring that it is up-to-date and accurate.  You will identify opportunities for continuous learning for the team and help coordinate those activities.  You will serve as a point of escalation when additional expertise is required, or when a customer requires additional TLC.

Technical Expertise:   *

Mentorship and Leadership:   *

Documentation and Knowledge Management: *

User Assistance:   *

Manage Escalated Issues:   *

On-Call Duties:   *

Attributes:   *

The hourly compensation range for this role is $32.69 to $40.86. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.

Please note that this position is not eligible for visa sponsorship, including employer sponsorship for an H-1B visa, OPT-STEM employment, etc.

Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.