Germany
Solaris
Simovative GmbH
Software Support and Customer Success Representative (f/m/d)
Germany
Munich, Bavaria, Germany
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Info
We are looking to fill a new position for an IT Support and Customer Success Representative for software products, available as soon as possible on a full-time or part-time basis (with at least 30 hours). Would you like to play a key role in shaping the education of tomorrow? Then apply now and join our team!
Insight into the application process
Would you like to get an insight into the further application process? Then click here for our video on the application process.
Evaluation
Feel free to take a look at what applicants and employees say about us on Kununu.
What to expect
- You will be the first point of contact for our customers for all inquiries.
- You will reproduce error reports from our customers in our campus management software, investigate the causes, and either provide direct assistance or resolve tickets in close cooperation with our development teams.
- You will manage communication between our customers and software developers, 'translating' requests in a target-group-oriented and understandable way for everyone.
- You will assist in testing new software versions.
- Through training sessions and workshops, you will familiarize customers and new employees with our software.
- After your onboarding, you will also independently manage selected customers, including conducting regular status meetings, project implementations, and their billing.
- You will be supported by a great, dedicated team and can develop further according to your interests and skills.
Requirements
- Knowledge of the IT industry is an advantage; alternatively, you are interested in IT topics and have a quick grasp of technical concepts.
- You enjoy communicating with people and can present (even technical) issues in a user-friendly way.
- You are highly service- and customer-oriented and know how to identify customer requirements.
- Good self-organization and a structured, solution-oriented way of working, as well as enjoyment of teamwork.
- You carry out your tasks responsibly and remain calm, friendly, and patient even in stressful moments.
- You can express yourself confidently and clearly in both German and English.
- Experience in telephone and/or written user support with ticketing systems (e.g., Zendesk) is an advantage, as is initial experience in the education sector.
Why Simovative?
- We are growing rapidly and therefore offer excellent development opportunities as well as an attractive salary for you between 40.000 and 48.000 Euro per year for full-time.
- Flat hierarchies and a first-name culture are a matter of course for us, and in between, you will always find someone from the team to play foosball with.
- Our modern and green office is located in the heart of Munich with the best connection to the MVG, which you can use flexibly with our travel allowance for the Deutschlandticket.
- Of course, we provide all employees with state-of-the-art hardware and software equipment, and all workstations are ergonomically designed.
- We enable flexible working hours and home office as well as 28 vacation days for full-time (additional vacation days are possible).
- Ecologically, socially, and economically: sustainability runs through all our processes, and we support various projects as part of Social Days with working time and donations.
- If you like to cycle to work, you have the option to use our lockable bicycle room as well as bicycle leasing via Jobrad.
- We offer you a membership with our fitness partner EGYM Wellpass.
- We experience exciting company events (e.g., joint barbecues, team events, music evenings...).
About us
We don't just develop software – we shape the digital university of tomorrow.
For over 25 years, we have known the requirements and peculiarities of the higher education sector. We combine this knowledge with the courage to innovate and the ambition to develop solutions that have long-term durability. With our campus management software academyFIVE, we are already supporting more than 70 universities in reducing administrative complexity and making their processes future-proof.
For this, we need people with creative power: people who think ahead, take responsibility, and implement things reliably. Who contribute their perspective and create solutions together with us that universities can rely on.
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