United States
HEARTLAND BUSINESS SYSTEMS LLC
SERVIT INC
T2 Technical Support
United States
Kennesaw, Georgia, United States
Description
Job Title: Tier 2 Help Desk Technician
Job Summary
ServIT, a Managed Service Provider (MSP) based in Kennesaw, GA, is seeking an experienced Tier 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This role involves hands-on troubleshooting, system maintenance, and knowledge-sharing across diverse IT environments, both remotely and on-site.
Key Responsibilities
- Resolve complex technical issues escalated from Tier 1 support.
- Maintain the uptime and integrity of customer environments, specializing in Intel virtualization, desktop/server systems, and LAN/WAN appliances.
- Support servers, desktops, and network hardware, including routers, switches, firewalls, and wireless technologies.
- Document solutions, communicate effectively with clients and teams, and follow established processes and procedures.
- Provide proactive customer service and maintain accountability through issue resolution.
- Travel locally to client sites as needed.
Requirements
Experience
5+ years in IT support, with expertise in:
- Microsoft Windows Server (2008, 2012) including Active Directory, DHCP, DNS, RDP, and related services.
- Microsoft Windows Desktop OS (Windows XP-10) and patch management.
- IT security concepts, including NTFS permissions and Share permissions.
- Microsoft Exchange, Office365, and collaboration tools.
- Network management, including VPN protocols, Cisco, SonicWall, WatchGuard, and Meraki.
- Hardware maintenance for HP, Dell, IBM, and Lenovo servers and peripherals.
Skills
- Exceptional troubleshooting and customer service orientation.
- Strong understanding of business productivity applications (Microsoft Office, Office365, etc.).
Requirements
- Criminal background check, E-Verify citizenship check, and motor vehicle report.
- Local travel to client sites required.
- Drug/alcohol-free workplace with non-smoking policies.
- Experience in an MSP environment is a plus.
Benefits
- 401(k) with company matching
- Health, dental, and vision insurance
- Life insurance and flexible spending account
- Paid time off and employee assistance programs
- Retirement plans and referral programs
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