Mexico
Toshiba Global Commerce Solutions - External
Scotiabank
Systems Operations and Support Manager
Mexico
Mexico City, Mexico
Automatic translation. Check the original.
Working Conditions
Requisition ID: 276862
Take your career to the next destination.
- Indicated modality: on-site, except for Wednesdays for the night shift.
- Work schedule: 12 hours for three days and one day of 7 hours.
- Day and night shift rotation every four months.
- Indicated telework scheme: 40% office and 60% remote.
- Availability for shift changes without prior notice due to contingency situations.
- Availability to travel occasionally when required, possibly outside of working hours, with short notice and for indefinite periods.
- The original document also indicates telework with attendance at the office at least two days.
Commitment to Inclusion and Accessibility
At Scotiabank, we value the unique skills and experiences that each person brings to the bank and we are committed to creating and maintaining an inclusive and accessible environment for everyone. All employees must comply with the bank's policies, standards, codes, and guidelines related to non-discrimination and workplace accommodations.
"If you need any type of accessibility accommodation during the process, please indicate this to our Talent Acquisition team".
Under no circumstances are pregnancy or HIV tests requested.
Location(s): Mexico : Mexico City : Miguel
We are diverse and inclusive.
At Scotiabank, inclusion is part of how we do banking. This application is open in accordance with Law 21.015. If you need any reasonable adjustment to participate in the process, let us know.
Don't hesitate to apply, join this journey, and be our next Scotiabanker!
Job Purpose
Lead and oversee Batch Processing / Global Operations for GTEP globally, and ensure that business strategies, plans, and initiatives are executed and fulfilled in compliance with current internal standards, policies, and procedures.
HidalgoWe are an international, modern, and digital Bank.
Key Responsibilities
- Lead and promote a customer-focused culture within the team to deepen client relationships and leverage the Bank's relationships, systems, and knowledge.
- Oversee, review, and control the execution of Batch chain processes.
- Create and maintain operation logs for Batch chains.
- Review operation logs daily to ensure they have been prepared correctly.
- Ensure the declaration of systems integrated into Batch chains.
- Generate daily and monthly statistics on chain duration.
- Support the collection of information for Batch operations audits.
- Manage the operations team, including shift scheduling, vacations, and training.
- Supervise, develop, and periodically evaluate the operations team.
- Lead the operations transformation program toward Operations Engineering.
- Understand the Bank's risk culture and incorporate risk appetite into daily activities and decisions.
- Promote a high-performance environment and implement a workforce strategy that attracts, retains, develops, and motivates the team; foster an inclusive environment; communicate the vision, values, and business strategy; and manage a succession and development plan.
- Maintain a solid understanding of the Division's business strategies and policies, financial instruments, risk management, and administrative processing.
- Provide leadership and specialized consulting to define, plan, and maintain a strategy for architecture, development, and implementation of technology, systems, and MIS within the Division, with the purpose of providing effective technical consulting and support.
- Maintain infrastructure availability in accordance with service levels committed by management, through appropriate monitoring and administration mechanisms and procedures.
- Implement and consolidate the infrastructure standards necessary for the various entities and projects of the GTEP operation.
- Coordinate and monitor incidents, continuously review tool alerts, and support reviews requested by the Incident Manager to correlate reported events.
- Coordinate attendance at OR/ARB/Change committees to validate that proposed solutions adhere to standards, as part of the continuous improvement of infrastructure and services.
- Coordinate the execution of Software Currency, Fixes, Patching, and DRP, in order to keep the infrastructure updated without affecting platform operations.
- Participate in the coordination and monitoring of services provided by Kyndryl, in order to ensure their availability and compliance with the SLAs agreed upon by the group.
- Provide job induction to each person joining the team, whether through new hire, promotion, or lateral move; provide general information about GFSBI, including its vision, mission, and culture; and explain the job description, main functions, and objectives to facilitate understanding of the role and reduce the learning curve.
- Create an environment in which the team performs effective and efficient operations, and ensure the suitability, compliance, and effectiveness of daily business controls to meet obligations aimed at reducing operational risk, regulatory compliance risk, money laundering and terrorist financing risk, and conduct risk.
- Comply with the responsibilities established in the Operational Risk Management Framework, the Regulatory Compliance Risk Management Framework, the International Anti-Money Laundering and Terrorist Financing Manual, and the Business Conduct Guidelines.
- Participate in all training and cross-training activities determined by GSOC Batch Operations leadership; complete assigned training, follow documented procedures, and maintain proficiency in designated operational functions to support operational resilience, consistent execution of GSOC Operations standards, and readiness for workloads, coverage needs, and contingency operations.
- Manage assigned projects to support business requirements.
- Lead technically complex application projects and designs through detailed work plans, resource scheduling, progress tracking, standards compliance, staff leadership, and review of delivered work.
- Collaborate with the immediate team and with other individuals and areas with whom interaction is required.
- Create a respectful environment conducive to talent development, facilitate spaces for dialogue, and maintain respectful interaction, especially in the face of technical or administrative differences.
Required Qualifications
- Bachelor's degree or engineering degree in Systems, a related field, or technical level.
- Three years of specific experience in the financial sector.
- Knowledge of AS/400 and automation systems.
Required Knowledge and Skills
- Leadership and coordination of operations teams.
- Management of technically complex projects.
- Resource planning and activity tracking.
- Collaboration, dialogue, and respect in the face of technical or administrative differences.
- Risk management, business controls, and compliance.
- Work-life balance, first bank to reduce the work week to 39 hours!
- Great internal mobility opportunities. We want you to grow and develop professionally!
- Education and continuous learning; participate in projects, conferences, and events to develop new skills and relevant knowledge.
- Possibility of working on projects with teams from other countries, as we promote the exchange of ideas.
- Excellent benefits: Choose your days off, choose how to distribute your bonuses, health and education agreements.
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