Brazil
Bunge
Santander
IT Analyst I (Support)
Brazil
São Paulo, São Paulo, Brazil
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About the opportunity
IT Analyst I (Support)
Toro Corretora is now Santander Investimentos, and its DNA of agility, technology, and Zero Brokerage joins the strength and global credibility of Santander.
Our purpose is to generate financial freedom for people.
Santander Investimentos acts as the complete investment house, offering strength and infrastructure to operate, and the Toro brand as the trading platform of Santander Brasil, dedicated to those who live the market.
We seek continuous innovation to help clients find the best opportunities in an easy and secure way. To do this, we combine people and technology, valuing and preserving the collaborative, diverse, and innovative spirit of our team.
We have an opening for you to become an IT Analyst I.
Country: Brazil
#LI-Hybrid
Here, your role will be:
- Work on the maintenance and support of the Brokerage's Core systems such as Sinacor, INOA, Bcart, among others, ensuring their correct operation for business areas.
- Execute validation checklists, checking evidence, controls, and system functionality.
- Answer and analyze system-related tickets, identifying root causes and supporting incident resolution.
- Act as the interface between business areas and third-party vendors, tracking resolutions and fixes.
- Participate in technical meetings and assisted support sessions with vendors.
- Execute and track GMUDs (change requests), updates, fixes, and system improvements.
- Support the homologation and validation of changes with user areas.
- Identify opportunities for improvement and automation of team processes.
- Support the maintenance of critical brokerage systems and ensure the operational continuity of services.
Essential Requirements
- Previous experience with system support and maintenance.
- Experience with ticket handling and resolution.
- Basic knowledge of infrastructure and information technology.
- Basic knowledge of networks, telnet, ping, nslookup, http, https, sftp, etc.
- Experience with remote access to Windows and Linux servers.
- Ability to analyze incidents and identify problems in systems.
- Good communication skills for working with vendors and internal teams.
- Organized, detail-oriented profile with strong attention to detail.
- Interest in developing a career in the support and maintenance area.
Desirable Requirements
- Experience with change management (GMUD).
- Experience with software vendors and third-party solutions.
- Knowledge of corporate system maintenance processes.
- Experience in financial institutions, brokerages, or the financial market.
- Interest in process automation and the use of AI in daily tasks.
- Proactive profile, with a sense of ownership and focus on continuous improvement.
- Experience with homologation and validation of system updates.
Benefits
- ➡️ Meal allowance;
- ➡️ Health insurance;
- ➡️ Dental insurance: Basic and intermediate plan;
- ➡️ Transportation voucher;
- ➡️ Flex Vacation: 24 business days of vacation that can be split into up to 6 times, and every 2 months worked you can already take 4 business days;
- ➡️ Birthday Day Off;
- ➡️ Gym partners: Wellhub, Totalpass;
- ➡️ Flex Working: Hybrid work model: 2 days Home Office and 3 days on-site;
- ➡️ Training platforms with over 100 thousand courses;
- ➡️ Career paths for your professional development;
- ➡️ Flex Learning: Study incentive exclusive to High Performance employees;
- ➡️ Daycare assistance;
- ➡️ Nascer Program;
- ➡️ Extended Maternity and Paternity leave;
- ➡️ Life insurance;
- ➡️ Be Healthy - Program that encourages everyone to have healthier habits;
- ➡️ PAPE - Specialized personal support program.
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