Systems Engineer

The Systems Engineer role focuses on delivering planned work (deployments, refreshes, upgrades, and migrations) and providing strong Tier 2-level support as needed. This role is responsible for executing planned technical work with a strong focus on quality, validation, and clean handoff. The engineer follows documented standards and change discipline, communicates scope, risks, and dependencies clearly, and produces thorough as-built documentation to support long-term maintainability. The role requires strong customer-facing communication, including clear status updates and the ability to explain technical outcomes in plain language, as well as close collaboration with senior and escalation engineers to ensure issues are escalated early, lessons learned are captured, and standards and checklists are continuously improved.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates primarily in a professional office environment. The role provides remote support into customer environments from our office and performs hands-on staging/build/testing of equipment in an office/lab setting. Onsite customer visits may be required based on contract scope.

Physical Demands

This position may require standing, bending, and lifting equipment during staging/build activities. Ability to lift and carry up to 40 lbs, and to rack/mount equipment with assistance as needed.

Position Type/Expected Hours of Work

Full-time. Typical schedule is Monday through Friday during business hours. Occasional evening/weekend work may be required for maintenance windows, cutovers, or urgent events. Light on-call rotation (typically once every few months).

Travel

Occasional onsite customer visits may be required for specific contracts, cutovers, or escalations.

Work Authorization/Security Clearance (if applicable)

U.S. citizenship required to support certain regulated customers and environments.

AAP/EEO Statement

Velocity1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.