Riverside Technologies Inc

Oct 8, 2026

Network & Telecom Engineer

United States

North Sioux City, South Dakota, United States

Description

Riverside Technologies Inc. is currently seeking a Network Engineer with an emphasis on telecommunications. If you like working in a fast-paced environment and have great customer service skills, we welcome your application!

PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.

CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.

TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.

Job Summary

As a Network Engineer, you will be responsible for implementing Network topologies based on the design specifications. RTI has multiple levels of engineers with various responsibilities, including:

Designing, implementing, monitoring, and managing RTI’s customers’ local and wide area networks

Optimizing system availability to ensure uninterrupted user operations

Modifying and repairing networks

Diagnosing complex telephony issues using packet captures, system logs, and call trace analysis.

Field Engineering up to 50% travel

What You’ll Be Doing

Providing onsite and/or remote support, including hardware and networking support for customers’ networks, routers, switches, and servers

Designing and implementing new network solutions and/or improving the efficiency of current networks

Install, configure, and support network equipment including routers, proxy servers, switches, WAN accelerators, and DNS and DHCP, as well as configuring LAN’s, firewalls and updating network equipment to the latest firmware

Monitoring networking activity, investigating faults in the network, responding to network issues, and resolving any communication issues for our customers

Working with OEM’s, distributors, third-party support, and service vendors to ensure that the network meets performance expectations

Providing technical assistance and support for incoming issues related to networking equipment, computer systems, and hardware

Communicating accurately, concisely, and professionally with the customer about important repair steps taken, parts ordered, and time estimated until completion

Call Routing & Numbering: Managing dial plans, extension ranges, IVR systems, automated attendants, and voicemail platforms.

Implementing and monitoring QoS policies

Supporting E911 compliance and location tracking mapping emergency response locations (ERLs) to network switch ports and subnets. Updating the network documentation and communicating to project team and customer

Administering SIP trunking, RTP

Performing other related duties as assigned

Requirements

What You’ll Need

Bachelor’s degree or equivalent experience in networking and security management, computer science, or related field is preferred.

1 year in field service support role supporting a variety of hardware and networking equipment

Experience with major enterprise communication systems (Cisco Unified Communications, Microsoft Teams Phone, or Zoom Phone).

Ability to travel. Position can be up to 50% travel, both in and out of state, including overnight stays

Must be available for varying shifts depending on customers’ needs

Ability to maintain a high degree of professionalism in actions, demeanor, and dress

Must have exceptional driving record and have a valid driver’s license.

Must be able to pass drug screening and background check

Must have ability to move equipment weighing up to 50 lbs.

Must be able to climb ladders and be comfortable working at heights of 3-40 ft.

Network Certifications highly desired: Network+, Cisco, CCNA, Aruba, Meraki, Extreme, Fortinet, CompTIA and HP certifications

Knowledge of Fiber, CAT 5e, 6, 6A is a plus

3+ years' experience in network architecture and deployment is highly desired

What You Can Look Forward to

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

Languages

Network & Telecom Engineer

Description

Job Summary

What You’ll Be Doing

Requirements

What You’ll Need

What You Can Look Forward to

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