IT Support Lead

HybridUnited States

Plano, Texas, United States

Company Description

At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!

Job Description

The IT Support Lead delivers a high-quality technical support for Restaurant Support Office (RSO) Crew and Leaders, serving as a trusted technology partner for senior and executive leadership. This role provides advanced troubleshooting, executive support, and specialized expertise across Apple and Window environments while ensuring a seamless technology experience for end users.

The Lead Specialist supports hardware, software, applications, mobile devices, and office technology across the organization. This position partners closely with IT teams and business stakeholders to resolve technical issues efficiently, maintain secure and reliable technology environments, and deliver a professional, high-touch support experience.

Your Impact and Responsibilities

Provide onsite and remote technical support for RSO Crew, Business Unit teams, and senior leadership

Deliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests

Configure, deploy, maintain, patch, recover, and retire laptops, desktops, mobile devices, and related technology assets

Troubleshoot and resolve hardware, software, application, phone system, and connectivity issues across Windows, Mac, and mobile platforms

Serve as the subject matter expert for Apple devices and macOS, maintaining current knowledge of product updates, features, and best practices

Manage and follow up on IT service tickets, ensuring issues are documented, communicated, and resolved in accordance with service expectations

Support conference room technology, collaboration tools, and other end-user technologies

Coordinate technology setup and support for offices, workspaces, and related infrastructure needs

Partner with Infrastructure, Security, and other IT teams to support secure, reliable technology environments and resolve escalated issues

Maintain accurate technology asset inventory records and support device lifecycle management activities

Qualifications

6+ years of support end-user technology in a corporate environment

Advanced experience supporting Apple devices and macOS, with strong working knowledge of Windows operating systems and end-user technologies

Experience providing technology support to executive leaders and managing highly visible, time-sensitive requests with professionalism and discretion

Strong troubleshooting skills across hardware, software, networking, and business applications

Working knowledge of endpoint deployment, patching, asset management, and device lifecycle management processes

Additional Information

All your information will be kept confidential according to EEO guidelines.

Candidate Privacy Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary Type: Salary

Department Group: Support Office

Department: Information Technology

Languages

IT Support Lead

Company Description

Job Description

Your Impact and Responsibilities

Qualifications

Additional Information

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