Technical Account Manager

As a Technical Account Manager, you own the ongoing technical success of a named set of customers. You understand what they are building, why it matters to their business, and how Prismatic fits into their product and architecture. You help new work achieve its goals and keep existing integrations operating reliably as their needs evolve.

You build relationships with the engineering and product leaders who guide the work and the developers who deliver it. From initial implementation through production adoption, new use cases, and technical challenges, you turn customer priorities into a clear plan and stay accountable for moving it forward. You bring recommendations to the customer, help their team make sound technical decisions, and involve the right Prismatic specialists when needed.

You partner with an Account Manager who owns the commercial relationship, aligning technical priorities and progress with the customer's business goals.

This role requires strong technical judgment. You should be comfortable discussing integration architecture, understanding API and execution behavior, and investigating enough detail to frame a problem and evaluate a recommendation. You remain accountable for the customer's technical progress while coordinating the people best equipped to deliver the work, stepping into technical investigation and practical guidance when needed.

Life at Prismatic

Our Values

Our values shape everything we do—how we make decisions, collaborate, and operate day to day.

What to expect at Prismatic

We operate with urgency, ownership, and high standards. You'll be joining a team that's highly engaged, customer-obsessed, and constantly solving new problems that help B2B software companies scale their integration strategies.

To support this pace, we're also intentional about sustainability. We offer comprehensive benefits, unlimited PTO, and top-tier equipment for remote work.

Bonus Points

The pay range for this role is...

Base salary: $155,000; plus equity

Ready to Help Turn Integrations Into Growth Drivers?

We want diverse perspectives and experiences. If this role excites you but you're not sure you check every box, apply anyway. We consider every application thoughtfully and will either move forward with you, connect you with another team that might be a better fit, or keep in touch for future opportunities.

• 🏡 Remote work: Our team works remotely across the US; we travel together 2x times a year for company kick-offs and mid-year meetings.

• 🏖️ Unlimited PTO: We have an unlimited & flexible paid time off (PTO) policy that encourages our team to recharge when they need to.

• 🏥 Medical, dental & vision: Prismatic offers high-quality medical (Cigna Medical), dental (Guardian Dental) and vision (Guardian VSP) care for full-time employees and their dependents.

• 🛡️ Life insurance: We provide company-paid life insurance, short-term disability insurance, and long-term disability insurance through Guardian.

• 🏦 401(k): Our 401(k) plan is through Empower with 4% company match - 100% of the first 3% and 50% of the next 2%.

• 💻 Computer & technology equipment: We provide the equipment you need to do your best work, applicable to your role + $1k new hire setup stipend.