Pitch Black Creative
IT Coordinator
Canada
CanadaMontreal, Quebec, Canada
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About the Company
The IT Coordinator supports the daily operations of the Information Technology department by tracking projects and tasks assigned to IT team members, and by providing regular updates to the Lead System Administrator and IT management.
This individual is responsible for a range of administrative and operational activities, including invoice management, project tracking, performance reporting, technical purchasing, service monitoring, vendor relations, and logistics. They contribute to the smooth running of IT services by coordinating purchases, requests for proposals, renewals, and support needs across different sites.
Additional Information
This is a full-time, in-office position based at the FOLKS VFX office in Montreal.
We are committed to providing an inclusive and accessible recruitment process.
Privacy Notice
Your personal information will be collected, used, and retained for recruitment purposes in accordance with applicable privacy laws.
Pitch Black is an equal opportunity employer.
At Pitch Black, we value diversity and are committed to creating an inclusive work environment where everyone can thrive. Employment decisions are based on qualifications, skills, experience, and business needs. We offer equal opportunities to all applicants and employees, regardless of race, color, religion, beliefs, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, disability, medical condition, genetic information, marital or family status, pregnancy, veteran or military status, citizenship, or any other characteristic protected by applicable federal, provincial, territorial, or local laws.
Job Description
Main Responsibilities
IT Operations and Project Coordination
- Log, track, prioritize, and follow up on IT service requests and projects.
- Monitor and generate reports on key performance indicators, including adherence to Service Level Agreements (SLAs), resolution times, project milestones, and team workload.
- Support efficient task management and timely project delivery.
- Act as a liaison between IT teams at different sites and support internal department communications.
- Coordinate new employee onboarding, account creation and reactivation, and departures, in collaboration with HR and production teams.
- Coordinate renewals for software, plug-ins, hardware, and cloud services to ensure service continuity.
- Coordinate IT team schedules across different sites to contribute to global support coverage.
Procurement and Financial Management
- Coordinate IT procurement for multiple sites, including hardware, software, services, and related equipment.
- Work closely with the finance team to track, reconcile, and report on purchases, ensuring budget compliance and accuracy of financial records.
- Process invoices, reconcile expenses, and support credit card-related reporting.
- Request, compare, and coordinate vendor quotes to achieve the best value.
- Maintain good relationships with vendors, service providers, and external partners.
Qualifications
Required Skills and Qualifications
- Excellent administrative and organizational skills, with the ability to manage multiple priorities and maintain accurate records.
- Knowledge of IT asset management, software licensing, procurement processes, and service request systems.
- High attention to detail, particularly in processing invoices, reconciling expenses, and tracking financial information.
- Excellent communication and collaboration skills with internal teams, vendors, and service providers.
- Proficiency in French and English, both spoken and written.
Experience and Education
- Minimum of two years of experience in IT procurement, project coordination, or administrative support within a technical or creative environment.
- Familiarity with project tracking tools, procurement platforms, and IT service management software.
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