Portugal
Bridge 351
ONE group solutions
ICT Operations & Support Assistant
Portugal
Porto, Portugal
About the opportunity
The ICT Support & Operations Assistant provides first-line support to end users and assists in the day-to-day operation of the Group's ICT environment.
The role focuses on user support, device provisioning, onboarding and offboarding activities, asset management, access administration and maintaining accurate ICT records. It offers an excellent opportunity to develop technical and operational expertise within a regulated financial services environment.
Local management may help set daily priorities for this role, depending on the location.
Minimum requirements
- 0 to 3 years of experience in IT support, service desk or related ICT roles.
- Familiarity with Microsoft 365 applications and workplace technologies.
- Basic knowledge of Windows, networking concepts and endpoint devices.
- Fluent English required. French, Portuguese are an advantage.
- Strong customer service and troubleshooting skills.
- Service-oriented mindset.
- Attention to detail.
- Eagerness to learn and develop technical skills.
- Strong communication skills.
- Organized and reliable.
- Collaborative team player.
Please note that a clean criminal record extract is required.
- Understanding of ITIL concepts is advantageous.
- Previous experience within financial services is beneficial.
1. Service Desk & User Support
- Provide first-line support for user incidents and service requests.
- Log, categorize and update tickets within the ITSM platform.
- Escalate issues to senior team members or third-party providers when required.
- Assist users with Microsoft 365 applications and workplace technologies.
2. Device & User Administration
- Prepare, configure and deploy end-user devices.
- Support onboarding and offboarding activities.
- Process standard user access requests.
- Maintain accurate device and user inventories.
3. Documentation & Compliance
- Keep ICT documentation and procedures up to date.
- Maintain hardware and software inventories.
- Assist with evidence gathering for audits and compliance reviews.
- Ensure ICT activities are properly recorded and documented.
- An entrepreneurial working environment in a young and motivated team.
- A multicultural environment where we promote diversity, talent & ideas.
- The ability to work and interact with a wide variety of specialists.
- Internal training and career development.
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