United States
SanMar- External
Oceus Networks LLC
Field Service Engineer (Guam)
United States
Yigo Municipality, Guam, United States
About Us
Field Service Engineer (Staff Level)
Oceus' mission is to enable our customers to securely communicate anywhere at any time. Our team of telecommunications experts works to solve the unique communication and data challenges in a wide range of commercial private networks, combat tactical, austere, and emergency response situations. We develop, integrate, and customize technology for delivering access to fast, reliable broadband connectivity in mission-critical operations. For more information, please visit us at oceus.io
Position Overview
The Field Service Engineer, Staff position operates and maintains end-to-end solutions, systems, and products for our customers. The Field Service Engineer, Staff investigates and resolves product and solution problems in conjunction with other engineering and technical personnel. They load software, configure, integrate, verify, and troubleshoot solutions in a lab environment or customer site using Oceus Networks products, 3rd party products, and/or customized packages. This position will report to the Project Manager.
Yigo, Guam
Location: On-Site Andersen AFB
Travel: 5-10%
Individuals with disabilities who need assistance with the application process may contact us by email: [email protected] [[email protected]] or phone: 703-234-9176.
Equal Employment Opportunity is the Law. Applicants have rights under Federal Employment Laws:
- Family and Medical Leave Act dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
- EEOC - Know Your Rights eeoc.gov/poster
- Employee Polygraph Protection Act (EPPA) dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
Oceus complies with Form I-9 identity and legal work authorization requirements, and we utilize E-Verify for Employment Eligibility Verification in accordance with the Immigration Reform and Control Act of 1986 (IRCA).
Position Requirements
Security Clearance Requirement: Current clearance or ability to obtain a Secret clearance
- U.S. Citizenship
- Current Secret security clearance (or ability to obtain a clearance)
- Bachelor of Science degree in Computer Science/Telecommunications or related field is required
- 2-4 years of engineering experience in related computer technology, telecommunications, or systems integration roles
- Effective written and verbal communication skills; must be fluent in English
- Demonstrated communication skills to support customer interaction, technical reporting, and escalation management
- Ability to work under pressure, meet deadlines, and deliver high-quality results
- Ability to work independently while collaborating effectively within team environments
- Ability to operate effectively in fast‑paced, dynamic field environments and adapt to unexpected technical challenges
- Proven teamwork skills, including collaboration with cross‑functional engineering groups, customers, vendors, and project teams
- Strong initiative and continuous learning mindset, including developing deeper expertise in secure system implementation and advanced system integration
Required Technical Skills
- Demonstrated knowledge of server, router, and switch installation and configuration including: solid understanding of IP networking concepts, including routing, switching, VLANs, and network troubleshooting methodologies
- Hands‑on experience installing and configuring computer hardware, servers, routers, switches, and related network equipment
- Ability to interpret and execute technical instructions, diagrams, system architectures, and integration procedures with high accuracy
- Demonstrated ability to troubleshoot complex system issues across hardware, software, and network layers
Job Responsibilities
- Lead the installation, configuration, and end‑to‑end testing of customer solutions using company products and approved third‑party components.
- Perform advanced troubleshooting of hardware, software, and network issues, providing guidance to junior engineers when needed.
- Oversee field deployments, ensuring accurate documentation of installation procedures, system configurations, test results, and operational issues.
- Implement and enforce established security and compliance procedures during system setup, maintenance, and integration activities.
- Serve as a primary technical point of contact for customers by delivering clear, timely updates, technical explanations, and resolution plans.
- Maintain detailed and accurate service logs, issue tickets, configuration records, and customer support documentation.
- Contribute to continuous improvement by recommending process updates, identifying recurring issues, and supporting new solution integrations.
- Mentor Associate-level engineers through hands‑on training, guidance, and knowledge‑sharing during field and lab activities.
Preferred Technical Skills
- Working knowledge of wireless technologies such as LTE and GSM is a plus
This position offers a full-time salary and eligibility to participate in the company's benefits program. Oceus offers competitive compensation and benefits to all employees. Salary ranges are advertised based on good faith estimates at the time of posting and indicating pay that Oceus anticipates for successful applicants. The estimated salary range displayed in this posting is dependent upon position requirements, individual qualifications, education, experience, location, and other job-related factors. Our recruiting team will review candidates' related experience and desired salary targets during the evaluation process. All qualified candidates will be considered.
Our Commitment to Diversity, Equity, and Inclusion
At Oceus our people are as diverse as our projects. We understand and embrace the belief that our differences are what make us a team. We are guided by Equal Employment Opportunity (EEO) principles and laws and provide qualified applicants opportunities for employment based on merit and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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